How to Turn Customer Complaints into Compliments

How to Turn Customer Complaints into Compliments

For most industries, the Christmas season is perhaps the most important part of the fiscal year. In a survey by the Prosper Insights & Analytics, an average customer usually spends $935.58 for cards, gifts, food and decorations for Christmas. The survey also found...
Prepare Your Business: The 6 Stages of a Crisis

Prepare Your Business: The 6 Stages of a Crisis

Let’s face it: there is no such thing as a perfect company. Every business makes mistake at some point. However, a good preparation and planning can prevent mistakes from escalating into a crisis. A crisis can disrupt normal business operations due to its unexpected...
Common HR Metrics Mistakes You Should Avoid

Common HR Metrics Mistakes You Should Avoid

Data helps executives make fact-based decisions. And in order to get data, you need metrics. It’s pretty simple, actually. Teams need bigger budgets. Leaders need metrics. However, very few metrics succeed in making an impression with the C-suite executives. To make...
Lessons from 5 High Profile Crisis Communication Cases

Lessons from 5 High Profile Crisis Communication Cases

Every thriving business is a magnet to both success and crisis. These polarities exist to test the mettle of your company and thus, help it survive in the industry, where losses and liabilities are as common as assets and earnings. Part of the reason a company can...

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Mar 21 - Mar 24ITIL SOA - Service Offerings & AgreementManila, Philippines
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Apr 19 - Apr 21Resilia® FoundationManila, Philippines
Apr 24 - Apr 26ITIL v3 (2011) FoundationManila, Philippines
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May 10 - May 11Problem Solving & Decision Making (Solve Methodology)Manila, Philippines
May 11 - May 12Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
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