5 Useful Customer Support Tools for Your Service Desk - APEX Global

Keeping customers happy is no easy feat. In fact, there are many challenges that service desk analysts face on a daily basis. It’s increasingly getting harder to provide streamlined customer support on various channels. Add to that your long ticket queue that doesn’t seem ever to end.

Thankfully, there are some customer support tools that can help make your life easier. With service desk tools, you can automate your work and keep your process efficient so that you can focus on providing an excellent customer experience.

Customer support software allow you to manage, organize, respond, and track all your customer requests and messages in less time. Not to mention, let you measure and determine the effectiveness and efficiency of your customer service efforts.

Optimize your online support system and make sure that you’re offering a seamless customer experience. Here are the customer support tools you need to try for your service desk tasks.

 

1. Freshdesk

Freshdesk is a cloud-based, all-in-one customer support software that offers a wide variety of features in helpdesk automation, ticket management, SLA management, multi-channel support, collaboration, community support, mobile customer support, customer management, and many more.

The best thing about Freshdesk is that it’s suitable for companies of all sizes. Whether you’re a small business or a large enterprise, there’s a Freshdesk pricing plan that fits your needs.

 

2. LivePerson

Customers are no longer as patient as they used to be, and they prefer more convenient and less disruptive channels where they can access a company’s customer service while on the go. As a result, they’re shifting from voice support to mobile messaging.

Live chat can address this issue. In fact, a recent survey shows that 49% of consumers prefer to use live chat for online shopping concerns.

LivePerson is a live chat and mobile messaging platform that enables companies to offer messaging support in real time. Through their cloud-based software, LiveEngage, your customers can experience a seamless and continuous customer service straight from their smartphone. This allows your brand to deliver more personal and direct customer support.

 

3. UserVoice

Your product is central to the customer experience and service you provide. Without a great product, your company cannot offer an exceptional user experience, which is why you need to regularly update your products or software to include the evolving needs of your customers.

UserVoice is a feedback management tool that lets you capture user feedback to use as data in making better products. The tool allows you to organize and prioritize feature requests so that you can build a data-driven product roadmap. With an efficient feedback tool, you can ensure that your team delivers exceptional customer experience.

UserVoice can be used on top of other customer support tools. Its features include product prioritization, feedback collection, management and moderation, and communication.

 

4. Postman

Postman is a complete API development environment that supports all aspects of API development such as building API requests through testing, documentation, and sharing.

Postman is a REST client that increases your efficiency when working with APIs. You can test APIs directly from your browser without resorting to complex web developer tools. It also keeps a history, so you can resend you past requests and retest them.

 

5. Helpjuice

A knowledge base is a collection of information about your products and services that works like a help center. It’s a self-service channel that lets you answer common questions before your customer even asks them. Thus, an efficient knowledge base can help you reduce your customer support calls and messages by 50%.

Helpjuice is a knowledge base software that offers both an external knowledge base for your customers and an internal knowledge base for your employees. Helpjuice is simple and easy-to-use with its intelligent search feature that instantly shows documents and articles before you even finish typing.

It also offers a data analytics tool that can help you determine the most commonly searched for documentation, among others.
There are a wide variety of tools you can use to optimize your customer service workflow. Keep the needs of your customers front and center when determining which tools you need for your service desk.

 

By using adequate customer support tools, you can reach customers in new areas and reduce the friction and frustration that your customer support team experiences.

Remember that customer satisfaction depends on the efficiency of your customer support agents, and happy agents result in happy customers.

E-Learning Landing Pop Up TEST

E-Learning Landing Pop Up TEST

×
calendar_popup

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 23 - Aug 24Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
Aug 27 - Aug 28ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Big Data FoundationManila, Philippines
Aug 30 - Aug 31Six Sigma Yellow BeltManila, Philippines
Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7HR Business PartneringManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
Sep 13 - Sep 14DevOps FoundationManila, Philippines
Sep 13 - Sep 14MS Power BIManila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 18 - Sep 19PRINCE2 FoundationKuala Lumpur, Malaysia
Sep 18 - Sep 19PSM I - Professional Scrum MasterManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 21 - Sep 22DevOps FoundationManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 27 - Sep 28HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 8 - Oct 9Agile SCRUM PractitionerManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 23 - Oct 25CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Oct 23 - Oct 24MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Oct 30 - Oct 31MS Power BIManila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 26 - Nov 27BIA - Business Intelligence and Analytics FoundationManila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
Dec 13 - Dec 14MS Power BIManila, Philippines
x

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 23 - Aug 24Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
Aug 27 - Aug 28ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Big Data FoundationManila, Philippines
Aug 30 - Aug 31Six Sigma Yellow BeltManila, Philippines
Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7HR Business PartneringManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
Sep 13 - Sep 14DevOps FoundationManila, Philippines
Sep 13 - Sep 14MS Power BIManila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 18 - Sep 19PRINCE2 FoundationKuala Lumpur, Malaysia
Sep 18 - Sep 19PSM I - Professional Scrum MasterManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 21 - Sep 22DevOps FoundationManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 27 - Sep 28HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 8 - Oct 9Agile SCRUM PractitionerManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 23 - Oct 25CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Oct 23 - Oct 24MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Oct 30 - Oct 31MS Power BIManila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 26 - Nov 27BIA - Business Intelligence and Analytics FoundationManila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
Dec 13 - Dec 14MS Power BIManila, Philippines
ENROLL NOW








REQUEST A CUSTOM QUOTE








Request a callback
[contact-form-7 404 "Not Found"]