Defining Quality Management

Quality Management is a concept that has been widely adopted by modern businesses to address the need to continually enhance operational quality and productivity. The idea behind quality management is that goods and services would meet a certain standard of consistency in their delivery.

There are four basic components to quality management:

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These concepts have evolved to become internationally renowned standards of practice. The most commonly known standards today are ISO 9000 and Six Sigma.

Basics of ISO 9000

ISO 9000 is a well-established international standard for quality management systems in almost every industry. A theoretical set of requirements was developed in 1987 by the International Standardization Organization. Since then, it has evolved into a practical, process-oriented approach to assessing the effectiveness of quality management systems.

ISO 9000 defines that quality management systems should:

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An ISO certification should assure that acceptable systems, processes, and procedures are in place to ensure that product and service quality are being met. Providing the basis for documenting knowledge of processes serves as a fundamental training mechanism, allowing for an effective revision of policies and procedures to ensure the most reliable training standards possible.

Basics of Six Sigma

Developed by Motorola in 1986, Six Sigma aims to reduce mistakes and defects below a standardized rate of 3.4 per million opportunities. This is accomplished by identifying and eliminating causes of variation in businesses by focusing on developing a clear understanding of customer requirements—making it very customer-focused.

The principal of Six Sigma follows the DMAIC methodology, which is defined below:

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Six Sigma’s capability to deliver significant results for businesses is widely recognized for a range of processes within any company. This applies to businesses in all parts of the world, and Six Sigma Philippines is no exception. Organizations can get certified and adopt these quality management systems themselves.

 

Similarities of ISO 9000 and Six Sigma

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These two systems also have an underlying approach that uses a cycle for continuous improvement. Where improvements are made, this aspect allows for changes to be checked and acted upon to correct problems or cement changes that are realized. The cycles for each concept are displayed below:

infographics-05

 

Differences between ISO 9000 and Six Sigma

The main difference between the two concepts is that ISO 9000 is a shell of requirements used as the basis to develop the entirety of a business’ quality management system while Six Sigma is solely a set of tools and methods used to improve specific business processes.

ISO 9000 does not have any tools to utilize during implementation, and Six Sigma does not contain a standardized set of requirements recognized internationally. This makes ISO certification and Six Sigma certification processes differently.

The two also differ in conceptual design. Six Sigma uses the DMADV methodology, which is not equivalent to the 7-part design process of ISO 9000: infographics-06

 

Achieving Synergy with the Two Systems

Due to the nature of their differences, ISO 9000 and Six Sigma concepts can be used to complement each other. Six Sigma methodologies can be utilized as a tool within a quality management system to meet ISO 9001 requirements.

On the other hand, the ISO 9000 framework can be used to assess a Six Sigma system. A fortunate side effect is that both approaches can become aligned when integrated together—eliminating the need to compete for resources.

Since the overall objectives of the two concepts are the same, there will be a greater likelihood of increasing quality management results on a long-term basis.

Implementing both concepts side-by-side would be wasteful without any integration. Aligning them both can help with the credibility and sustainability of a quality management system. The result is significant savings in resources—ultimately, enhancing the way that business is managed.

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Jun 18 - Jun 19PRINCE2 FoundationKuala Lumpur, Malaysia
Jun 19 - Jun 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 20 - Jun 22CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Jun 20 - Jun 22Software Quality Expert (ASQ Aligned)Manila, Philippines
Jun 21 - Jun 25Accelerated Six Sigma Green BeltManila, Philippines
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Jun 21 - Jun 22SMC - Scrum Master CertifiedManila, Philippines
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Jun 25 - Jun 27CQL - Certified Quality LeaderManila, Philippines
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Jul 23 - Jul 27Certified Data Center Expert (CDCE)® TrainingManila, Philippines
Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25Intro to Project ManagementManila, Philippines
Jul 30 - Jul 31Certified Data Center Professional (CDCP)® TrainingManila, Philippines
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Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 4 - Sep 5Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
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Sep 24 - Sep 25ITIL Foundation (2011)Manila, Philippines
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Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
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Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
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Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
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Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
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Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
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Jul 24 - Jul 25Intro to Project ManagementManila, Philippines
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Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 4 - Sep 5Complaints Management - Turning Complaints to ComplimentsManila, Philippines
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Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
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Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 25ITIL Foundation (2011)Manila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
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Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
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Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
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