If you’re working in the Information Technology (IT) industry, getting an Information Technology Infrastructure Library (ITIL) certification will give your career an added boost and help you stay competitive in the workforce pool.

Deemed worldwide as one of the key accreditation that any IT professional needs to secure, an ITIL certification focuses not only on how to improve a business’ IT services but also how to reduce costs and increase productivity along the way.

An ITIL certification equips an IT professional with the best practices needed in any high-performance IT service management system, which thousands of companies around the world require their workforce to get certified.

An ITIL certification is mainly rooted in the IT industry. However, professionals across various industries such as higher education and healthcare can also benefit from ITIL’s coverage on Service Management concepts.

In fact, Yale University, University of Wisconsin – Madison, and Ohio State University are just some of the universities in the United States that have adopted ITIL in their systems.

Technology companies such as IBM, Hewlett-Packard, Fujitsu, and Microsoft use ITIL. In the retail business, companies such as Walmart, Target, and Staples hire ITIL-certified professionals.

In the financial sector, Bank of America, Barclays, and Citibank adopted ITIL, while Sony and Disney for the Entertainment industry. In the manufacturing business, Boeing, Toyota, and Bombardier use ITIL, as well as Takeda, Pfizer, and Lilly in the Life Sciences.

Many of the big industry players have adopted ITIL and are enjoying its many significant benefits. It goes to show that a professional with an ITIL certification can gain a lucrative and competitive edge in the job market.

The Value of ITIL Certification to Companies

Organizations or companies with ITIL-certified employees enjoy a more streamlined service delivery process, which then, improves customer satisfaction and retention rates.

We all know that customers are the lifeline of any business. A company with a high rating for customer satisfaction often enjoy higher returns on their investments (ROI), which makes the costs for getting ITIL certifications worth their while.

Companies with ITIL-certified employees also gain improved visibility and understanding on their IT expenses and assets. In turn, they can come up with better tactics to best utilize their properties and lower costs.

The reduced costs on third-party services and personnel training are greater indirect benefits of getting an ITIL certification. In fact, as more and more team members get ITIL-certified, a company could soon let go of external providers that are raking up in yearly expenses.

“For ITIL adoption to succeed, the people involved in the change need both a common language and a common basis for success in the small, iterative and incremental projects that are part of the effort,” said ITIL instructor, David Moskowitz.

“Adopting ITIL involves a learning process as continual improvement is applied. The certification indicates someone is learning about ITIL. That knowledge is a component of successful ITIL adoption.”

As with any training, getting an ITIL certification boosts the workforce’s morale and level of engagement. An engaged workforce is a high-performance workforce—enabling companies to fare better in a competition. Not to mention, having an engaged workforce improves employee retention and company reputation.

“We refer to our people as alumni for life. We believe that people have strengths and that you must nurture them. When they leave, they will remember us,” said Diana O’Brien, Deloitte’s Chief Marketing Officer.

Who Can Benefit Most from an ITIL Certification

“IT is constantly changing as new technologies are implemented. Certifications are one way IT professionals can keep up with current trends in IT technology, build their IT resume and open new doors of opportunity,” wrote Sam Grier, a Fortune 500 company IT manager.

Various organizations view ITIL as a universal model or business language. Hence, professionals across different disciplines can benefit from an ITIL certification and even make them more flexible when transferring organizations.

While the majority of IT professionals can do well with an ITIL certification, professionals in the service level management, IT financial management, availability and capacity management, continuity management, and service desks are the ones poised to max out the benefits of getting certified.

An ITIL certification is most recommended for professionals in the middle to senior levels of management. Of course, junior-level professionals can also benefit from getting ITIL certified.

However, the younger members of the organizations tend to focus more on understanding the technologies used in their day-to-day tasks rather than studying the IT business as a whole.

Given these observations, those who are planning to go up the corporate ladder can clearly gain a strategic advantage in the competition.

Chief technology officers, chief information officers, business managers and process owners, team leaders, service designers, IT architects and planners, and security managers are also some of the job roles that can benefit from an ITIL certification.

“Certifications should be looked at for what they can do for you now and in the future. If you look at your career plan as a road map, a certification is just one stop on the way to your next destination,” added Grier.

Perks of Becoming an ITIL-Certified Professional

Various surveys show that a professional with an ITIL certification can rake up as much as $95,000 in annual income. Putting things in perspective, an investment banker’s starting annual salary is a mere $75,000 by comparison. Ergo, getting ITIL-certified is an investment in your future and the company as well.

Getting ITIL-certified can also give you that much-needed advantage to work for global companies including Accenture, HSBC, and JP Morgan. These companies often hire applicants who are ITIL certified for their delivery services and IT support.

A young ITIL aspirant with few years of IT experience can apply for posts such as support engineer, help desk engineer, IT service delivery analyst, and technical support.

ITIL-certified professionals with at least seven years of experience can move up to roles such as incident or problem manager, service desk manager, release manager, IT service delivery manager, and other mid-level managerial positions.

Moving forward, ITIL-certificated professionals can join a company’s senior management or leader team. They can also become an independent consultant and even an ITIL trainer.

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Apr 19 - Apr 20DevOps FoundationManila, Philippines
Apr 23 - Apr 24ITIL Foundation (2011)Manila, Philippines
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Apr 26 - Apr 27ITIL Foundation (2011)Manila, Philippines
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May 3 - May 4HR Metrics and Workforce AnalyticsManila, Philippines
May 10 - May 11Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 10 - May 11Intro to Project ManagementCebu City, Philippines
May 16 - May 18Certified IT Specialist (CITS)® TrainingManila, Philippines
May 17 - May 18MS Excel Advanced Features (2010/2013)Manila, Philippines
May 21 - May 22ITIL Foundation (2011)Manila, Philippines
May 21 - May 23Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
May 21 - May 22Software Quality Management Professional (ASQ Aligned)Manila, Philippines
May 21 - May 22HR Business PartneringManila, Philippines
May 21 - May 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
May 22 - May 25Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
May 24 - May 25Enterprise Risk ManagementManila, Philippines
May 24 - May 25DevOps FoundationManila, Philippines
May 27 - Jun 1Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 30 - May 31CQP - Certified Quality ProfessionalManila, Philippines
May 30 - May 31DevOps FoundationManila, Philippines
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May 31 - Jun 4Accelerated Six Sigma Green BeltManila, Philippines
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Jun 4 - Jun 5HR Business PartneringManila, Philippines
Jun 5 - Jun 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jun 7 - Jun 8Agile SCRUM PractitionerManila, Philippines
Jun 7 - Jun 11Accelerated Six Sigma Green BeltManila, Philippines
Jun 7 - Jun 8MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 7 - Jun 8DRP - Disaster Recovery PractitionerManila, Philippines
Jun 7 - Jun 8Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jun 7 - Jun 8BIA - Business Intelligence and Analytics FoundationManila, Philippines
Jun 14 - Jun 15DevOps FoundationManila, Philippines
Jun 18 - Jun 19PRINCE2 FoundationKuala Lumpur, Malaysia
Jun 19 - Jun 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 20 - Jun 22CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Jun 20 - Jun 21Software Quality Expert (ASQ Aligned)Manila, Philippines
Jun 21 - Jun 25Accelerated Six Sigma Green BeltManila, Philippines
Jun 21 - Jun 22CompTIA Cloud EssentialsManila, Philippines
Jun 21 - Jun 22Scrum Master CertifiedManila, Philippines
Jun 25 - Jun 26ITIL Foundation (2011)Manila, Philippines
Jun 25 - Jun 28Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 25 - Jun 27CQL - Certified Quality LeaderManila, Philippines
Jun 25 - Jun 26Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 25 - Jun 27SDA - Service Desk AnalystManila, Philippines
Jun 27 - Jun 29Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jun 27 - Jun 28HR Metrics and Workforce AnalyticsManila, Philippines
Jun 28 - Jun 29CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Jun 28 - Jun 29MS Projects 74-343Manila, Philippines
Jul 11 - Jul 12PRINCE2 FoundationKuala Lumpur, Malaysia
Jul 12 - Jul 13Business Continuity Management PractitionerCebu City, Philippines
Jul 12 - Jul 13BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Jul 16 - Jul 17BIA - Business Intelligence and Analytics FoundationManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25Intro to Project ManagementCebu City, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
Jul 30 - Jul 31Big Data FoundationManila, Philippines
Aug 2 - Aug 3ITIL Foundation (2011)Manila, Philippines
Aug 8 - Aug 10Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 9 - Aug 10Business Continuity Management PractitionerCebu City, Philippines
Aug 16 - Aug 17Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 3Big Data FoundationManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 25ITIL Foundation (2011)Manila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementCebu City, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementCebu City, Philippines
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May 10 - May 11Certified Data Center Professional (CDCP)® TrainingManila, Philippines
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May 16 - May 18Certified IT Specialist (CITS)® TrainingManila, Philippines
May 17 - May 18MS Excel Advanced Features (2010/2013)Manila, Philippines
May 21 - May 22ITIL Foundation (2011)Manila, Philippines
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May 22 - May 25Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
May 24 - May 25Enterprise Risk ManagementManila, Philippines
May 24 - May 25DevOps FoundationManila, Philippines
May 27 - Jun 1Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 30 - May 31CQP - Certified Quality ProfessionalManila, Philippines
May 30 - May 31DevOps FoundationManila, Philippines
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Jun 4 - Jun 5HR Business PartneringManila, Philippines
Jun 5 - Jun 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Jun 7 - Jun 11Accelerated Six Sigma Green BeltManila, Philippines
Jun 7 - Jun 8MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 7 - Jun 8DRP - Disaster Recovery PractitionerManila, Philippines
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Jun 18 - Jun 19PRINCE2 FoundationKuala Lumpur, Malaysia
Jun 19 - Jun 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 20 - Jun 22CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Jun 20 - Jun 21Software Quality Expert (ASQ Aligned)Manila, Philippines
Jun 21 - Jun 25Accelerated Six Sigma Green BeltManila, Philippines
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Jun 25 - Jun 27CQL - Certified Quality LeaderManila, Philippines
Jun 25 - Jun 26Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 25 - Jun 27SDA - Service Desk AnalystManila, Philippines
Jun 27 - Jun 29Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jun 27 - Jun 28HR Metrics and Workforce AnalyticsManila, Philippines
Jun 28 - Jun 29CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Jun 28 - Jun 29MS Projects 74-343Manila, Philippines
Jul 11 - Jul 12PRINCE2 FoundationKuala Lumpur, Malaysia
Jul 12 - Jul 13Business Continuity Management PractitionerCebu City, Philippines
Jul 12 - Jul 13BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Jul 16 - Jul 17BIA - Business Intelligence and Analytics FoundationManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25Intro to Project ManagementCebu City, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
Jul 30 - Jul 31Big Data FoundationManila, Philippines
Aug 2 - Aug 3ITIL Foundation (2011)Manila, Philippines
Aug 8 - Aug 10Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 9 - Aug 10Business Continuity Management PractitionerCebu City, Philippines
Aug 16 - Aug 17Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 3Big Data FoundationManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 25ITIL Foundation (2011)Manila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementCebu City, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
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Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementCebu City, Philippines
Dec 11 - Dec 12MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
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