In the IT industry, it is important that IT service is properly managed and monitored. There are specific processes and activities in IT design, delivery, development, and support. However, there needs to be a framework for these processes.

Such framework is provided by the Information Technology Infrastructure Library (ITIL), which allows companies and customers to use and enjoy IT services such as emailing, website building, and setting up servers in the office.

Since the job entails complex processes and technical knowledge, ITIL certification is a must for professionals. The ITIL framework allows companies to enjoy services brought about by consistent and well-defined processes, which make IT services prompt, fast, and reliable for users.

With ITIL, your company will have reduced costs and a generally satisfying customer experience. There will be a significant increase in the productivity of your staff, and tasks will become more manageable and well-executed. ITIL gives companies a sense of reliability and predictability so you can plan your steps accordingly.

ITIL Defined

ITIL, which originated in Great Britain, was initially conceptualized as a set of standardized practices for government data centers. Since then, the demands of IT have increased and evolved together with the change in ITIL framework.

The framework was revised and expanded to suit the conventions and needs of IT service deliveries in companies. The ITIL service lifecycle consists of five phases: service strategy, which focuses on strategies that improve business processes; service design, which includes designing and developing IT service; service transition, which spans production operations and quality control; service operation, which tackles event and access management; and continuous service improvement.

ITIL Certifications

ITIL Certification Levels Scheme Structure

Just like any program, ITIL has a hierarchy of certifications designed for every practitioner. An ITIL qualification depends on the level of ITIL career your personnel is working hard to achieve.

There is a general foundation or entry level, which requires the aspirant to be well-versed in terminology and concepts related to the industry.  An employee who has a basic understanding of the ITIL framework, and needs to enhance his knowledge and skills in IT service management is qualified to take the Foundation level. This level is open to anyone who is interested to work in the industry, but they need to take, at least, a short course to prepare for the next level or any applications of ITIL practices.

At the practitioner level, the aspirant is expected to have the necessary skills in managing ITIL. The level covers communication, organizational change management, and measurement and metrics.

The aspirant is being readied for a more complicated job qualification. Thus, he must abide by these principles: 1) design for experience; 2) focus on value; 3) collaboration; 4) holistic performance; 5) progress; 6) keen observation; and 7) transparency.

Before taking the exam for this level, the aspirant must have an ITIL Foundation Certification. Taking the exam for this level already grants three credits to the aspirant should he want to qualify for the ITIL Expert level.

The next stage is the Intermediate level. This level has a modular structure so the aspirant could see the different foci of IT Service Management. These modules are more accurate and require a special cognitive skill to understand the intricate details of IT service. Furthermore, the modules are categorized into two: Service Capability and Service Lifestyle.

The aspirant may choose to focus on just one module, but he may also take both to have a working knowledge on IT technicalities and management principles. It is suggested that the aspirant has two years’ worth of professional experience in IT, and must know basic concepts before plunging headlong into the examination.

Should a practitioner wish to add to his qualifications, he may take the ITIL Expert level, which spans extensive and profound knowledge of the ITIL scheme. Candidates must have a number of qualifications and extensive experience in the field. This is advantageous as it supports both personal and professional development. Whoever passes the expert level has a great chance in advancing the professional ladder.

The highest and final level in ITIL is the Master level qualification. Not only does this require an extensive and comprehensive range of principles, knowledge, skills, and methods in ITIL, but also a justification from the candidate as to why he needs it and why he should qualify for the level.

Extensive professional experience in the field is expected of the candidate as well. Passing the ITIL Master qualification, thus, validates the candidate’s ability to apply ITIL techniques, methods, and principles in your company.

Unlike the other levels, the candidate for the ITIL Master level will not use any syllabus or module for the examination, nor will he be enrolled in a training course. The content of the examination, however, depends on the candidate’s wellspring of professional and personal experiences, from which he would choose to answer the questions.

To be an eligible candidate, the professional must have reached the ITIL Expert level and have worked in the field, preferably IT Service Management for at least five years, not excluding managerial and supervisorial jobs, hands-on ITIL experience, and active involvement in the industry.

ITIL Careers

Whatever ITIL level you take, there will be the right and appropriate career for each level. You could be mentors to companies and IT professionals, or IT project managers who supervise tasks and monitor IT operations.

Large companies have no qualms over hiring ITIL-certified employees. Companies such as Walmart, Toyota, Boeing, Sony, Citibank, Fujitsu, and IBM put premium in employees who have achieved a certain level in ITIL. This is an advantage for companies, as the ITIL certification makes service delivery more convenient and streamlined.

At the entry level, an IT practitioner can be a change coordinator, incident coordinator, and configuration analyst. Young ITIL-certified employees can apply as desk engineer, IT service delivery analyst, support engineer, and technical support

Those who have more years in the industry may move up to positions such as problem manager, release manager, and service desk manager. A successful candidate may also become an independent IT consultant in a firm.

An ITIL certification may seem intimidating, but it brings a lot of advantages to a professional and a company. Taking the qualification examinations is one step ahead towards success in the IT industry.

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May 16 - May 18Certified IT Specialist (CITS)® TrainingManila, Philippines
May 17 - May 18MS Excel Advanced Features (2010/2013)Manila, Philippines
May 21 - May 22ITIL Foundation (2011)Manila, Philippines
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May 21 - May 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
May 22 - May 25Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
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May 24 - May 25DevOps FoundationManila, Philippines
May 27 - Jun 1Certified Data Center Expert (CDCE)® TrainingManila, Philippines
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Jun 4 - Jun 5HR Business PartneringManila, Philippines
Jun 5 - Jun 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Jun 7 - Jun 11Accelerated Six Sigma Green BeltManila, Philippines
Jun 7 - Jun 8MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 7 - Jun 8DRP - Disaster Recovery PractitionerManila, Philippines
Jun 7 - Jun 8Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jun 7 - Jun 8BIA - Business Intelligence and Analytics FoundationManila, Philippines
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Jun 18 - Jun 19PRINCE2 FoundationKuala Lumpur, Malaysia
Jun 19 - Jun 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 20 - Jun 22CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Jun 20 - Jun 21Software Quality Expert (ASQ Aligned)Manila, Philippines
Jun 21 - Jun 25Accelerated Six Sigma Green BeltManila, Philippines
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Jun 21 - Jun 22Scrum Master CertifiedManila, Philippines
Jun 25 - Jun 26ITIL Foundation (2011)Manila, Philippines
Jun 25 - Jun 28Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 25 - Jun 27CQL - Certified Quality LeaderManila, Philippines
Jun 25 - Jun 26Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 25 - Jun 27SDA - Service Desk AnalystManila, Philippines
Jun 27 - Jun 29Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Jun 28 - Jun 29CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Jun 28 - Jun 29MS Projects 74-343Manila, Philippines
Jul 11 - Jul 12PRINCE2 FoundationKuala Lumpur, Malaysia
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Jul 16 - Jul 17BIA - Business Intelligence and Analytics FoundationManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25Intro to Project ManagementCebu City, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
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Aug 2 - Aug 3ITIL Foundation (2011)Manila, Philippines
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Aug 9 - Aug 10Business Continuity Management PractitionerCebu City, Philippines
Aug 16 - Aug 17Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 3Big Data FoundationManila, Philippines
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Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 25ITIL Foundation (2011)Manila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementCebu City, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
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Jun 25 - Jun 27CQL - Certified Quality LeaderManila, Philippines
Jun 25 - Jun 26Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 25 - Jun 27SDA - Service Desk AnalystManila, Philippines
Jun 27 - Jun 29Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jun 27 - Jun 28HR Metrics and Workforce AnalyticsManila, Philippines
Jun 28 - Jun 29CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Jun 28 - Jun 29MS Projects 74-343Manila, Philippines
Jul 11 - Jul 12PRINCE2 FoundationKuala Lumpur, Malaysia
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Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25Intro to Project ManagementCebu City, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
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Aug 9 - Aug 10Business Continuity Management PractitionerCebu City, Philippines
Aug 16 - Aug 17Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 3Big Data FoundationManila, Philippines
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Sep 6 - Sep 7BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 25ITIL Foundation (2011)Manila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementCebu City, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
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Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
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Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
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Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
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Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
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