In the IT industry, it is important that IT service is properly managed and monitored. There are specific processes and activities in IT design, delivery, development, and support. However, there needs to be a framework for these processes.

Such framework is provided by the Information Technology Infrastructure Library (ITIL), which allows companies and customers to use and enjoy IT services such as emailing, website building, and setting up servers in the office.

Since the job entails complex processes and technical knowledge, ITIL certification is a must for professionals. The ITIL framework allows companies to enjoy services brought about by consistent and well-defined processes, which make IT services prompt, fast, and reliable for users.

With ITIL, your company will have reduced costs and a generally satisfying customer experience. There will be a significant increase in the productivity of your staff, and tasks will become more manageable and well-executed. ITIL gives companies a sense of reliability and predictability so you can plan your steps accordingly.

ITIL Defined

ITIL, which originated in Great Britain, was initially conceptualized as a set of standardized practices for government data centers. Since then, the demands of IT have increased and evolved together with the change in ITIL framework.

The framework was revised and expanded to suit the conventions and needs of IT service deliveries in companies. The ITIL service lifecycle consists of five phases: service strategy, which focuses on strategies that improve business processes; service design, which includes designing and developing IT service; service transition, which spans production operations and quality control; service operation, which tackles event and access management; and continuous service improvement.

ITIL Certifications

ITIL Certification Levels Scheme Structure

Just like any program, ITIL has a hierarchy of certifications designed for every practitioner. An ITIL qualification depends on the level of ITIL career your personnel is working hard to achieve.

There is a general foundation or entry level, which requires the aspirant to be well-versed in terminology and concepts related to the industry.  An employee who has a basic understanding of the ITIL framework, and needs to enhance his knowledge and skills in IT service management is qualified to take the Foundation level. This level is open to anyone who is interested to work in the industry, but they need to take, at least, a short course to prepare for the next level or any applications of ITIL practices.

At the practitioner level, the aspirant is expected to have the necessary skills in managing ITIL. The level covers communication, organizational change management, and measurement and metrics.

The aspirant is being readied for a more complicated job qualification. Thus, he must abide by these principles: 1) design for experience; 2) focus on value; 3) collaboration; 4) holistic performance; 5) progress; 6) keen observation; and 7) transparency.

Before taking the exam for this level, the aspirant must have an ITIL Foundation Certification. Taking the exam for this level already grants three credits to the aspirant should he want to qualify for the ITIL Expert level.

The next stage is the Intermediate level. This level has a modular structure so the aspirant could see the different foci of IT Service Management. These modules are more accurate and require a special cognitive skill to understand the intricate details of IT service. Furthermore, the modules are categorized into two: Service Capability and Service Lifestyle.

The aspirant may choose to focus on just one module, but he may also take both to have a working knowledge on IT technicalities and management principles. It is suggested that the aspirant has two years’ worth of professional experience in IT, and must know basic concepts before plunging headlong into the examination.

Should a practitioner wish to add to his qualifications, he may take the ITIL Expert level, which spans extensive and profound knowledge of the ITIL scheme. Candidates must have a number of qualifications and extensive experience in the field. This is advantageous as it supports both personal and professional development. Whoever passes the expert level has a great chance in advancing the professional ladder.

The highest and final level in ITIL is the Master level qualification. Not only does this require an extensive and comprehensive range of principles, knowledge, skills, and methods in ITIL, but also a justification from the candidate as to why he needs it and why he should qualify for the level.

Extensive professional experience in the field is expected of the candidate as well. Passing the ITIL Master qualification, thus, validates the candidate’s ability to apply ITIL techniques, methods, and principles in your company.

Unlike the other levels, the candidate for the ITIL Master level will not use any syllabus or module for the examination, nor will he be enrolled in a training course. The content of the examination, however, depends on the candidate’s wellspring of professional and personal experiences, from which he would choose to answer the questions.

To be an eligible candidate, the professional must have reached the ITIL Expert level and have worked in the field, preferably IT Service Management for at least five years, not excluding managerial and supervisorial jobs, hands-on ITIL experience, and active involvement in the industry.

ITIL Careers

Whatever ITIL level you take, there will be the right and appropriate career for each level. You could be mentors to companies and IT professionals, or IT project managers who supervise tasks and monitor IT operations.

Large companies have no qualms over hiring ITIL-certified employees. Companies such as Walmart, Toyota, Boeing, Sony, Citibank, Fujitsu, and IBM put premium in employees who have achieved a certain level in ITIL. This is an advantage for companies, as the ITIL certification makes service delivery more convenient and streamlined.

At the entry level, an IT practitioner can be a change coordinator, incident coordinator, and configuration analyst. Young ITIL-certified employees can apply as desk engineer, IT service delivery analyst, support engineer, and technical support

Those who have more years in the industry may move up to positions such as problem manager, release manager, and service desk manager. A successful candidate may also become an independent IT consultant in a firm.

An ITIL certification may seem intimidating, but it brings a lot of advantages to a professional and a company. Taking the qualification examinations is one step ahead towards success in the IT industry.

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Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
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Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
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Aug 8 - Aug 10CQL - Certified Quality LeaderManila, Philippines
Aug 9 - Aug 10BCMP - Business Continuity Management PractitionerCebu City, Philippines
Aug 9 - Aug 13Accelerated Six Sigma Green BeltManila, Philippines
Aug 15 - Aug 16HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Aug 16 - Aug 17CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
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Aug 16 - Aug 17PRINCE2 FoundationKuala Lumpur, Malaysia
Aug 16 - Aug 17PSM I - Professional Scrum MasterManila, Philippines
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
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Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
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Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
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Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
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Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
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Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
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Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
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