Literacy in Information Technology (IT) has become one of the most in-demand skills in the job market, as more and more companies are opening positions that require knowledge in programming, software development, information security, IT operations, and big data.

This demand has fuelled the importance for Information Technology Infrastructure Library (ITIL), which is a set of practices of IT service management (ITSM) aimed to align IT services and business needs.

While there is a great need for ITIL, very few know how to get the certification process started. The ITIL certification program has four levels namely ITL Foundation, ITIL Intermediate Modules, ITIL Expert, and ITIL Master. The four levels of certification are broken down into 26 processes categorized in five main modules, which are Service Strategy (SS), Service Transition (ST), Service Operation (SO), Service Design (SD), and Continual Service Operation (CSI).

If you’re interested in getting an ITIL certification, here are six free online resources to help you understand the world of ITIL.


1. ITP Report

The ITP Report is an online magazine that chronicles the world of IT business across the world. The website is a fantastic repository of ITIL materials and resources. They also include dozens of case studies together with industry research.


2. The IT Skeptic by Rob England

Authored by IT consultant, Rob England, the IT Skeptic is a blog focused on ITIL. England writes about day-to-day issues he encounters at work and other interesting topics concerning ITIL. Also included in his articles are direct links to online ITIL resources that are quite valuable to those interested to learn more about ITIL practitioner training.  


3. Free ITIL Training

The website offers you learning materials in preparation for an ITIL-aligned organization. The free modules include three online videos and exclusive industry reports. The material found on the website tackle key topics like the basic of ITIL, business benefits, case studies, and ITIL Service Lifecycle.


4. ITIL Foundation by Cybrary

Cybrary is a free and open source cyber security learning. One of their online courses includes ITIL which provides prospective learners a baseline knowledge for IT service management. The course kicks off with a background introduction on ITIL, understanding lifecycle phases, and learning more about service management and key principles.


5. The IT Service Management Forum

The IT Service Management Forum is an organization founded by IT service management professionals. itSMF aims to integrate the ITIL knowledge under one umbrella. Hoping to bring together millions of IT professionals to share their knowledge and continually improve IT practices.

Aside from providing an accessible network of industry experts and updates on events, itSMF has put together resources about service integration and management and ITIL.The IT Service Management Forum has put together resources about service integration and management and ITIL.


6. ITIL Foundations by Lowell Amos

As a seasoned ITSM professional with twenty years of experience, Lowell Amos shares his expertise on the ITSM best practices and how these can be applied to any organization, regardless of size. With videos running for a total of 4 hours and 22 minutes, you can certainly learn everything you need to know as you prepare for the ITIL Foundations Certification exam.


Businesses today are realizing the crucial role of ITIL. Conglomerates in the likes of Microsoft, HP, Sony, Fujitsu, and Disney are implementing ITIL practices, proving the importance of brushing up on your tech skills.

Apart from accessing a library of free online modules, eBooks, case studies, and articles, you can also invest in ITIL practitioner training to become indispensable in the industry.


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