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Certified Data Center Facilities Operations Manager (CDFOM)® Training

Classroom Training   |   3 days

TRAINING DETAILS

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DESCRIPTION

Managing the facilities of today’s high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today’s mission critical data centers, especially since many of the data centers are operating at, or near, their design limits and downtime is never an option. The way a data center is managed at the facilities layer makes all the difference. Even a data center designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes. Certified Data Center Facilities Operations Manager (CDFOM)® is a 3-day course which will enable participants to gain in-depth knowledge in managing data center operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/ crisis management as well how to keep operations really simple, manageable, effective and efficient and much more. This course is designed to help electronic manufacturers achieve the highest quality, productivity, and cost effective production by ensuring that personnel can correctly apply the acceptability criteria of the IPC-A-610E (Acceptability of Electronic Assemblies).

  • Set-up data center team by defining the roles, responsibilities and skill metrics of each team member. The participants will be able to manage the criteria and attributes of a leader on effectively set-up the management team structure.
  • Manage vendors and measure their performance by managing the risk and other considerations involving vendor management.
  • Set up SLA’s and manage them including liabilities
  • Able to manage effectively and competently data center operations by defining data center design limits, cable/floor management and proper capacity management plan.
  • Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
  • Manage the day-to-day data center operations

DAY 1 The Data Center Operations Team • Leadership criteria and attributes • How to set-up up an efficient and effective facility management operations team structure • Defining roles, responsibilities and skill metrics Vendor Management • Vendor selection and qualification • Managing risk and dealing with noncompliance, public liability, legal escalation and complaint procedures • Key considerations of a vendor agreement for services Service Level Agreement (SLA) Management • Statutory and industry compliance/ regulations • Emergency response and safety policies and procedures • PTW (Permit To Work) requirements and procedures • General rules and regulations for the data center Facilities Management • Maintenance options • Main considerations for maintenance agreements • The practicality in deciding between comprehensive/non-comprehensive maintenance regimes • Warranty pit falls Managing Physical Security • Defining the data center design limitations • Defining measurement criteria and reporting • Alignment of business SLA with vendor SLA DAY 2 Managing Daily Data Center Operations/Floor Management • Guidelines from standards; ANSI/ TIA-942, ISO/ IEC-27001/02, SS507, ISO/IEC-24762 • Effective patrols routing and how to ensure 24x7vigilance • Handling external threats; crisis/ emergency situations • ITSM/ITIL (IT service management) in the data center • Shift hand-over requirements and procedures • Asset and inventory management for hardware, software, spares, consumables, etc. • Floor management procedures and duties such as rack space allocations, management of installers Capacity Management • Defining the design limits of the data center • Setting up thresholds, monitoring and reporting • Business review and future capacity planning • Technical solutions aiding capacity planning such as Cable Management Cable Management • Overview of ANSI/TIA-942, ANSI/TIA- 606 requirements • Cabling specification & labeling based on ANSI/TIA-606 • In-rack power and network cabling • Labeling requirements • Cabling/cable tray layout documentation Data Center Cleaning and Pest Control • Types of pollution found in data centers such as H2S, air-particulates etc. • Common causes of pollution in the data center • Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances DAY 3 Data Centre Monitoring Requirements • Threshold setting and reporting requirements • Notification and escalation requirements • Incident and customer complaint management & change management Managing Documentations/ Archives • Document management standards • Document management process requirements • Minimum and desired design documentation set • Operational management documents Equipment Life-Cycle Management • Policies and procedures governing life cycle management • Asset management including software and vmware • Service situations • Review, triggers and reporting • Test life cycle Mock Exam EXAM: Certified Data Center Facilities Operations Manager®

•Setup a data center facilities operations team. •Manage and motivate your facilities management team, day-to-day data center operations, safety & statutory requirements, vendors and measure their performance. •Setup SLA’s and manage them including liabilities, KPI’s etc. •Define data center design limits and set-up and manage a proper capacity management. •Setup equipment life cycle including testing.

The primary audience for this course is an IT, Facilities or Data Center Operations professional which is directly involved with data center (both end user or customers and service provider or facilitators) and those who are responsible in managing and improve the hi- availability of data center such as:

  • Data Center Professionals
  • Facilities manager
  • Building Admin
  • Operations Manager
  • Construction Manager
  • Data Center Engineer
  • System Integrators / System Engineers
  • Data Center Consultants
  • Network & Security Professional

CERTIFICATIONS

Eligibility: It is advisable for the participants to have some experience in data center operations although it is not required. Process: Candidates who successfully pass the exam will receive the Certified Data Center Facilities Operations Manager® certificate. The certification is valid for three years after which the student needs to re-certify. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any Pre-requisites for this course?

    There are no pre-requisites for this course. But it is advisable for the participants to have some experience in data center operations although it is not required. Highly recommended is to attend the CDCP® prior to attending CDFOM®

  • What is the process on getting the certification?

    •Certification/ Exam information: Candidates who successfully pass the exam will receive the Certified Data Center Facilities Operations Manager® certificate. The certification is valid for three years after which the student needs to re-certify. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.

  • Is it recommended to take CDCP® before attending CDFOM®?

    Yes, CDCP® is recommended to take before attending CDFOM® Training.

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Feb 20 - Feb 21DevOps FoundationManila, Philippines
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Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
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Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
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No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 14 - Aug 18OMCA™ - Online Marketing Certified AssociateManila, Philippines
Aug 23 - Aug 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
Aug 30 - Aug 31ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 30 - Aug 31CQA - Certified Quality AssociateManila, Philippines
Sep 5 - Sep 6Big Data FoundationManila, Philippines
Sep 7 - Sep 11Accelerated Six Sigma Green BeltManila, Philippines
Sep 7 - Sep 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 11 - Sep 13CQL - Certified Quality LeaderManila, Philippines
Sep 13 - Sep 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
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Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
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Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
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Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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