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IT Excellence

Getting IT right... We can help!

Certified IT Professional

Classroom Training   |   2

TRAINING DETAILS

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DESCRIPTION

Working in the IT industry is a true challenge. The complexity and integration of business processes
and the continuous evolvement of information technology have reached levels never seen before
and to keep up with all the changes requires true dedication.
CITP® is a 2-day course designed to teach the skills, knowledge and competencies required of the
modern IT professional working at the entry level of IT. CITP® covers the fundamental processes
of IT operations. CITP® candidates will become instantly productive having gained knowledge and
understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver
immediate results, increasing eciency and signicantly reducing the margin for errors.

IT Strategy
 • The need for Information Technology
 • IT strategy and key objectives of IT
 • IT services and service catalogue
 • IT infrastructure and Data Centre
Service Management
 • Service desk
 • Event Management
 • Request fulfilment
 • Incident management
Project Management
 • Project management methods
 • Business case
 • Project constraints
 • Scope
 • Time
 • Cost
 • Monitor and control
 • Change request
 • Closing
Business Continuity Planning
 • Business continuity strategy
 • Resource requirements
 • Relocation of staff
 • Information requirements
 • Back-up strategies
 • Site selection
 • Business Continuity Plan (BCP)
 • Test and exercise
 • Review, report and follow-up
 • Monitor and review
Risk
 • Guidelines
 • Risk management
 • Identication of assets, threats,
 • vulnerabitities, existing controls
 • and consequences
 • Analysis
 • Evaluation
 • Treatment 
System Administration
 • Server hardware / server administration
 • Storage
 • Virtualisation
 • Database administration
 • Network fundamentals 
Documentation
 • Importance of document management
 • Documentation guidelines
 • Documentation lifecycle
 • Type of documents
 • Document categories
 • Content Management Systems
Information Security
 • Standards and guidelines
 • Condentiality, integrity and availability
 • Administrative controls
 • Physical controls
 • Technical (logical) controls
 • Security logging
Applications
 • Application program and API’s
 • Software Development Life Cycle
 • DevOps
 • Design
 • Development
 • Testing
 • Deployment
IT Organisation
 • IT organisation
 • Data centre operations
 • IT operations
 • Data centre roles
 • IT operations roles
Quality
 • Quality
 • Quality control and assurance
 • Quality metrics
 • Key Performance Indicators
Vendor Selection / Management
 • Vendors
 • Vendor selection
 • RFP / technical coverage / due diligence
 • Place and receive orders
 • Verifying deliveries
 • Invoice verication
 • Maintenance and support
 • Monitoring and reporting

• Understand the role and importance of Information Technology in the organisation
• Describe the function of the IT organisation, roles and responsibilities
• Provide techinal input for vendors Request for Proposal
• Cooperate and coordinate with vendors for delivery, maintencance, support and monitoring activities
• Create, publish and maintain documentation

• Senior IT professionals
• Software Engineers
• Network Administrators
• CITP Certificate Holders (not mandatory)
• Existing IT Managers
• System integrators

CERTIFICATIONS

• 2-4 years of actual IT working experience
• CITP certification (but not mandatory)

FAQ

  • Prerequisites

    • 2-4 years of actual IT working experience
    • CITP certification (but not mandatory)

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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Jul 22 - Jul 23SMC - Scrum Master CertifiedManila, Philippines
Jul 23 - Jul 24DRP - Disaster Recovery PractitionerManila, Philippines
Jul 24 - Jul 25CQP - Certified Quality ProfessionalManila, Philippines
Jul 24 - Jul 25PRINCE2 FoundationManila, Philippines
Jul 25 - Jul 29Accelerated Six Sigma Green BeltManila, Philippines
Jul 25 - Jul 26Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jul 29 - Jul 30DevOps FoundationManila, Philippines
Aug 6 - Aug 9Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 12 - Aug 14ITIL® 4 FoundationCebu City, Philippines
Aug 13 - Aug 14BCMP - Business Continuity Management PractitionerManila, Philippines
Aug 14 - Aug 16RE - Requirements EngineeringManila, Philippines
Aug 14 - Aug 16Certified IT Manager (CITM)® TrainingManila, Philippines
Aug 15 - Aug 16Intro to Project ManagementManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 30Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Agile SCRUM PractitionerManila, Philippines
Aug 29 - Aug 30ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 10 - Sep 12CQL - Certified Quality LeaderManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 16 - Sep 20CEH - Certified Ethical HackerManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 24 - Sep 25CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 26 - Sep 27Complaints Management - Turning Complaints to ComplimentsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Jul 22 - Jul 23SMC - Scrum Master CertifiedManila, Philippines
Jul 23 - Jul 24DRP - Disaster Recovery PractitionerManila, Philippines
Jul 24 - Jul 25CQP - Certified Quality ProfessionalManila, Philippines
Jul 24 - Jul 25PRINCE2 FoundationManila, Philippines
Jul 25 - Jul 29Accelerated Six Sigma Green BeltManila, Philippines
Jul 25 - Jul 26Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jul 29 - Jul 30DevOps FoundationManila, Philippines
Aug 6 - Aug 9Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 12 - Aug 14ITIL® 4 FoundationCebu City, Philippines
Aug 13 - Aug 14BCMP - Business Continuity Management PractitionerManila, Philippines
Aug 14 - Aug 16RE - Requirements EngineeringManila, Philippines
Aug 14 - Aug 16Certified IT Manager (CITM)® TrainingManila, Philippines
Aug 15 - Aug 16Intro to Project ManagementManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 30Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Agile SCRUM PractitionerManila, Philippines
Aug 29 - Aug 30ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 10 - Sep 12CQL - Certified Quality LeaderManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 16 - Sep 20CEH - Certified Ethical HackerManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 24 - Sep 25CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 26 - Sep 27Complaints Management - Turning Complaints to ComplimentsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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