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IT Excellence

Getting IT right... We can help!

Certified IT Professional

Classroom Training   |   2

TRAINING DETAILS

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DESCRIPTION

Working in the IT industry is a true challenge. The complexity and integration of business processes
and the continuous evolvement of information technology have reached levels never seen before
and to keep up with all the changes requires true dedication.
CITP® is a 2-day course designed to teach the skills, knowledge and competencies required of the
modern IT professional working at the entry level of IT. CITP® covers the fundamental processes
of IT operations. CITP® candidates will become instantly productive having gained knowledge and
understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver
immediate results, increasing eciency and signicantly reducing the margin for errors.

IT Strategy
 • The need for Information Technology
 • IT strategy and key objectives of IT
 • IT services and service catalogue
 • IT infrastructure and Data Centre
Service Management
 • Service desk
 • Event Management
 • Request fulfilment
 • Incident management
Project Management
 • Project management methods
 • Business case
 • Project constraints
 • Scope
 • Time
 • Cost
 • Monitor and control
 • Change request
 • Closing
Business Continuity Planning
 • Business continuity strategy
 • Resource requirements
 • Relocation of staff
 • Information requirements
 • Back-up strategies
 • Site selection
 • Business Continuity Plan (BCP)
 • Test and exercise
 • Review, report and follow-up
 • Monitor and review
Risk
 • Guidelines
 • Risk management
 • Identication of assets, threats,
 • vulnerabitities, existing controls
 • and consequences
 • Analysis
 • Evaluation
 • Treatment 
System Administration
 • Server hardware / server administration
 • Storage
 • Virtualisation
 • Database administration
 • Network fundamentals 
Documentation
 • Importance of document management
 • Documentation guidelines
 • Documentation lifecycle
 • Type of documents
 • Document categories
 • Content Management Systems
Information Security
 • Standards and guidelines
 • Condentiality, integrity and availability
 • Administrative controls
 • Physical controls
 • Technical (logical) controls
 • Security logging
Applications
 • Application program and API’s
 • Software Development Life Cycle
 • DevOps
 • Design
 • Development
 • Testing
 • Deployment
IT Organisation
 • IT organisation
 • Data centre operations
 • IT operations
 • Data centre roles
 • IT operations roles
Quality
 • Quality
 • Quality control and assurance
 • Quality metrics
 • Key Performance Indicators
Vendor Selection / Management
 • Vendors
 • Vendor selection
 • RFP / technical coverage / due diligence
 • Place and receive orders
 • Verifying deliveries
 • Invoice verication
 • Maintenance and support
 • Monitoring and reporting

• Understand the role and importance of Information Technology in the organisation
• Describe the function of the IT organisation, roles and responsibilities
• Provide techinal input for vendors Request for Proposal
• Cooperate and coordinate with vendors for delivery, maintencance, support and monitoring activities
• Create, publish and maintain documentation

• Senior IT professionals
• Software Engineers
• Network Administrators
• CITP Certificate Holders (not mandatory)
• Existing IT Managers
• System integrators

CERTIFICATIONS

• 2-4 years of actual IT working experience
• CITP certification (but not mandatory)

FAQ

  • Prerequisites

    • 2-4 years of actual IT working experience
    • CITP certification (but not mandatory)

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Calendar

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Aug 14 - Aug 18OMCA™ - Online Marketing Certified AssociateManila, Philippines
Aug 23 - Aug 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
Aug 30 - Aug 31ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 30 - Aug 31CQA - Certified Quality AssociateManila, Philippines
Sep 5 - Sep 6Big Data FoundationManila, Philippines
Sep 7 - Sep 11Accelerated Six Sigma Green BeltManila, Philippines
Sep 7 - Sep 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 11 - Sep 13CQL - Certified Quality LeaderManila, Philippines
Sep 13 - Sep 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Sep 18 - Sep 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Sep 20 - Sep 21BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 14 - Aug 18OMCA™ - Online Marketing Certified AssociateManila, Philippines
Aug 23 - Aug 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
Aug 30 - Aug 31ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 30 - Aug 31CQA - Certified Quality AssociateManila, Philippines
Sep 5 - Sep 6Big Data FoundationManila, Philippines
Sep 7 - Sep 11Accelerated Six Sigma Green BeltManila, Philippines
Sep 7 - Sep 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 11 - Sep 13CQL - Certified Quality LeaderManila, Philippines
Sep 13 - Sep 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Sep 18 - Sep 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Sep 20 - Sep 21BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
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No class / event scheduled for this month
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