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IT Excellence

Getting IT right... We can help!

Certified IT Professional

Classroom Training   |   2

TRAINING DETAILS

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DESCRIPTION

Working in the IT industry is a true challenge. The complexity and integration of business processes
and the continuous evolvement of information technology have reached levels never seen before
and to keep up with all the changes requires true dedication.
CITP® is a 2-day course designed to teach the skills, knowledge and competencies required of the
modern IT professional working at the entry level of IT. CITP® covers the fundamental processes
of IT operations. CITP® candidates will become instantly productive having gained knowledge and
understanding of the demands in today’s IT infrastructures. Their improved capabilities will deliver
immediate results, increasing eciency and signicantly reducing the margin for errors.

IT Strategy
 • The need for Information Technology
 • IT strategy and key objectives of IT
 • IT services and service catalogue
 • IT infrastructure and Data Centre
Service Management
 • Service desk
 • Event Management
 • Request fulfilment
 • Incident management
Project Management
 • Project management methods
 • Business case
 • Project constraints
 • Scope
 • Time
 • Cost
 • Monitor and control
 • Change request
 • Closing
Business Continuity Planning
 • Business continuity strategy
 • Resource requirements
 • Relocation of staff
 • Information requirements
 • Back-up strategies
 • Site selection
 • Business Continuity Plan (BCP)
 • Test and exercise
 • Review, report and follow-up
 • Monitor and review
Risk
 • Guidelines
 • Risk management
 • Identication of assets, threats,
 • vulnerabitities, existing controls
 • and consequences
 • Analysis
 • Evaluation
 • Treatment 
System Administration
 • Server hardware / server administration
 • Storage
 • Virtualisation
 • Database administration
 • Network fundamentals 
Documentation
 • Importance of document management
 • Documentation guidelines
 • Documentation lifecycle
 • Type of documents
 • Document categories
 • Content Management Systems
Information Security
 • Standards and guidelines
 • Condentiality, integrity and availability
 • Administrative controls
 • Physical controls
 • Technical (logical) controls
 • Security logging
Applications
 • Application program and API’s
 • Software Development Life Cycle
 • DevOps
 • Design
 • Development
 • Testing
 • Deployment
IT Organisation
 • IT organisation
 • Data centre operations
 • IT operations
 • Data centre roles
 • IT operations roles
Quality
 • Quality
 • Quality control and assurance
 • Quality metrics
 • Key Performance Indicators
Vendor Selection / Management
 • Vendors
 • Vendor selection
 • RFP / technical coverage / due diligence
 • Place and receive orders
 • Verifying deliveries
 • Invoice verication
 • Maintenance and support
 • Monitoring and reporting

• Understand the role and importance of Information Technology in the organisation
• Describe the function of the IT organisation, roles and responsibilities
• Provide techinal input for vendors Request for Proposal
• Cooperate and coordinate with vendors for delivery, maintencance, support and monitoring activities
• Create, publish and maintain documentation

• Senior IT professionals
• Software Engineers
• Network Administrators
• CITP Certificate Holders (not mandatory)
• Existing IT Managers
• System integrators

CERTIFICATIONS

• 2-4 years of actual IT working experience
• CITP certification (but not mandatory)

FAQ

  • Prerequisites

    • 2-4 years of actual IT working experience
    • CITP certification (but not mandatory)

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Calendar

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Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 23 - Oct 24CompTIA Cloud EssentialsManila, Philippines
Nov 6 - Nov 6BCP - Business Continuity PlanningManila, Philippines
Nov 6 - Nov 7HR Business PartneringManila, Philippines
Nov 8 - Nov 10OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 14 - Nov 16SDA - Service Desk AnalystManila, Philippines
Nov 14 - Nov 17Big Data Hadoop AdministratorManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 21PRINCE2 FoundationManila, Philippines
Nov 21 - Nov 24Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 24ITIL Foundation (2011)Manila, Philippines
Nov 23 - Nov 24Business Continuity Management PractitionerManila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Dec 7 - Dec 8Agile SCRUM PractitionerManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 7 - Dec 8HR Metrics and Workforce AnalyticsManila, Philippines
Dec 7 - Dec 8DevOps FoundationManila, Philippines
Dec 11 - Dec 12Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 25 - Jan 26Intro to Project ManagementManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 7OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
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No class / event scheduled for this month
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 23 - Oct 24CompTIA Cloud EssentialsManila, Philippines
Nov 6 - Nov 6BCP - Business Continuity PlanningManila, Philippines
Nov 6 - Nov 7HR Business PartneringManila, Philippines
Nov 8 - Nov 10OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 14 - Nov 16SDA - Service Desk AnalystManila, Philippines
Nov 14 - Nov 17Big Data Hadoop AdministratorManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 21PRINCE2 FoundationManila, Philippines
Nov 21 - Nov 24Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 24ITIL Foundation (2011)Manila, Philippines
Nov 23 - Nov 24Business Continuity Management PractitionerManila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Dec 7 - Dec 8Agile SCRUM PractitionerManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 7 - Dec 8HR Metrics and Workforce AnalyticsManila, Philippines
Dec 7 - Dec 8DevOps FoundationManila, Philippines
Dec 11 - Dec 12Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 25 - Jan 26Intro to Project ManagementManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 7OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
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