Editing: /home/apexglob/public_html/wp-content/themes/apex/single-project.php Encoding: Re-open Use Code Editor Close Save Changes Complaint Management System Training Course | APEX Global

Behavioral Excellence

Developing Holistic Professionals for Success

Complaints Management – Turning Complaints to Compliments

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Aug 23, 2018 - Aug 24, 20189:00am - 5:00pmManila, Philippines
N/A
Enroll Now
Sep 4, 2018 - Sep 5, 201809:00AM - 05:00PMManila, Philippines
N/A
Enroll Now
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DESCRIPTION

It is easy to provide great customer service to individuals who have a great personality but not every experience is a positive one. Complaints are not always easy to deal with. People often act differently when emotions are running high and their expectations are not being met. An effective complaint management scheme will enhance continual improvement across your products and services. Successful organizations are recognizing that an improved system for capturing customer feedback will provide valuable learning opportunities to every part of the organization. This course is designed to help organization get the most out of registering the complaint and customer feedback processes. This 2- day program enables the participants to understand the importance of complaints handling for organizational development and measures to be taken to manage the complaints of the customers.

● Expert Facilitator The program is facilitated by one of our leading consultants with years of experience in consulting and training in various industries, thus, giving the participants the advantage to tap on his extensive experience to solve practical problems in their current environment. ● Interactive Learning From face-to-face interaction to modules and workbooks, the training is an instructor-led course with a combination of presentation modules and interactive sessions with participants, allowing mindshare to proactively address specific needs and issues in their own environment. ● Up-to-date Information Provides the latest updates on best practices from industries across the globe with case studies and practical information acquired from the training and resources of our trainer. ● Training Package We provide high quality and well-researched training materials to make learning a meaningful experience for the participants. The training aids we provide to our participants are used as a quick reference resource for future use.

  • Customer Relation anagement
  • Anatomy of Complaints
  • Complaints Management Framework
  • Complaints Management Maintenance & Improvement
  • Integrating CF to other Standards / Corporate Policy
  • Using Feedback to your Advantage
  • Effective Dispute Resolution
  • Sustaining Service
  • Common Challenges
  • Summary
  • Open Forum

  • Learn how to manage customers expectations and understand the importance of customer service from the business perspectives
  • Understand customer-relation process, anatomy of complaints and complaint management framework
  • Implement a clear and structured framework to manage complaints, resolve disputes and monitor customer satisfaction
  • Gain insights into the best practices recommended by ISO 10001, 10002 and 10003 on achieving customer service excellence
  • Realize the potential in measuring the return of investment from learning in ‘human capital investment’ terms.

  • Frontline
  • Management
  • Professionals
  • Service Managers
  • Executives
  • Supervisors
  • Staff who deal with customers

CERTIFICATIONS

Prerequisites: There are no pre-course requirements needed to attend the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global offers standard promos such as the early bird or group discount. Contact training@eccinternational for more information.

  • Where is the classroom session being held?

    Training venue will be announced one week before the said training day. Participants will be informed through email.

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Calendar

No class / event scheduled for this month
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No class / event scheduled for this month
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No class / event scheduled for this month
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Jul 17 - Jul 18CQP - Certified Quality ProfessionalManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
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Jul 23 - Jul 27Certified Data Center Expert (CDCE)® TrainingManila, Philippines
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Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25I2BA - Intro to Business AnalysisManila, Philippines
Jul 26 - Jul 27MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 26 - Jul 27DRP - Disaster Recovery PractitionerManila, Philippines
Jul 30 - Jul 31Agile SCRUM PractitionerManila, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
Jul 30 - Jul 31Big Data FoundationManila, Philippines
Jul 30 - Jul 31MS Power BIManila, Philippines
Aug 2 - Aug 3ITIL Foundation (2011)Manila, Philippines
Aug 8 - Aug 10Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 8 - Aug 10CQL - Certified Quality LeaderManila, Philippines
Aug 9 - Aug 10BCMP - Business Continuity Management PractitionerCebu City, Philippines
Aug 9 - Aug 13Accelerated Six Sigma Green BeltManila, Philippines
Aug 15 - Aug 16HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Aug 16 - Aug 17CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 16 - Aug 17HR Business PartneringManila, Philippines
Aug 16 - Aug 17PRINCE2 FoundationKuala Lumpur, Malaysia
Aug 16 - Aug 17PSM I - Professional Scrum MasterManila, Philippines
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 23 - Aug 24Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
Aug 27 - Aug 28ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Big Data FoundationManila, Philippines
Aug 30 - Aug 31Six Sigma Yellow BeltManila, Philippines
Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 4 - Sep 5Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 5 - Sep 6MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
Sep 13 - Sep 14DevOps FoundationManila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 11 - Dec 12MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
x

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Jul 17 - Jul 18CQP - Certified Quality ProfessionalManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 23 - Jul 24Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Jul 23 - Jul 27Certified Data Center Expert (CDCE)® TrainingManila, Philippines
Jul 23 - Jul 24BCMP - Business Continuity Management PractitionerCebu City, Philippines
Jul 23 - Jul 24HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Jul 24 - Jul 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jul 24 - Jul 25I2BA - Intro to Business AnalysisManila, Philippines
Jul 26 - Jul 27MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 26 - Jul 27DRP - Disaster Recovery PractitionerManila, Philippines
Jul 30 - Jul 31Agile SCRUM PractitionerManila, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
Jul 30 - Jul 31Big Data FoundationManila, Philippines
Jul 30 - Jul 31MS Power BIManila, Philippines
Aug 2 - Aug 3ITIL Foundation (2011)Manila, Philippines
Aug 8 - Aug 10Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 8 - Aug 10CQL - Certified Quality LeaderManila, Philippines
Aug 9 - Aug 10BCMP - Business Continuity Management PractitionerCebu City, Philippines
Aug 9 - Aug 13Accelerated Six Sigma Green BeltManila, Philippines
Aug 15 - Aug 16HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Aug 16 - Aug 17CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 16 - Aug 17HR Business PartneringManila, Philippines
Aug 16 - Aug 17PRINCE2 FoundationKuala Lumpur, Malaysia
Aug 16 - Aug 17PSM I - Professional Scrum MasterManila, Philippines
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 23 - Aug 24Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
Aug 27 - Aug 28ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Big Data FoundationManila, Philippines
Aug 30 - Aug 31Six Sigma Yellow BeltManila, Philippines
Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 4 - Sep 5Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 5 - Sep 6MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
Sep 13 - Sep 14DevOps FoundationManila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 3 - Dec 4BIA - Business Intelligence and Analytics FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 11 - Dec 12MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
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