Editing: /home/apexglob/public_html/wp-content/themes/apex/single-project.php Encoding: Re-open Use Code Editor Close Save Changes Complaint Management System Training Course | APEX Global

Behavioral Excellence

Developing Holistic Professionals for Success

Complaints Management – Turning Complaints to Compliments

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Sep 19, 2019 - Sep 20, 20199:00 AM to 5:00 PMManila, Philippines
N/A
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Dec 16, 2019 - Dec 17, 201909:00AM - 05:00PMManila, Philippines
N/A
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Dec 5, 2019 - Dec 6, 201909:00AM - 05:00PMCebu City, Philippines
N/A
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DESCRIPTION

It is easy to provide great customer service to individuals who have a great personality but not every experience is a positive one. Complaints are not always easy to deal with. People often act differently when emotions are running high and their expectations are not being met. An effective complaint management scheme will enhance continual improvement across your products and services. Successful organizations are recognizing that an improved system for capturing customer feedback will provide valuable learning opportunities to every part of the organization. This course is designed to help organization get the most out of registering the complaint and customer feedback processes. This 2- day program enables the participants to understand the importance of complaints handling for organizational development and measures to be taken to manage the complaints of the customers.

● Expert Facilitator The program is facilitated by one of our leading consultants with years of experience in consulting and training in various industries, thus, giving the participants the advantage to tap on his extensive experience to solve practical problems in their current environment. ● Interactive Learning From face-to-face interaction to modules and workbooks, the training is an instructor-led course with a combination of presentation modules and interactive sessions with participants, allowing mindshare to proactively address specific needs and issues in their own environment. ● Up-to-date Information Provides the latest updates on best practices from industries across the globe with case studies and practical information acquired from the training and resources of our trainer. ● Training Package We provide high quality and well-researched training materials to make learning a meaningful experience for the participants. The training aids we provide to our participants are used as a quick reference resource for future use.

  • Customer Relation anagement
  • Anatomy of Complaints
  • Complaints Management Framework
  • Complaints Management Maintenance & Improvement
  • Integrating CF to other Standards / Corporate Policy
  • Using Feedback to your Advantage
  • Effective Dispute Resolution
  • Sustaining Service
  • Common Challenges
  • Summary
  • Open Forum

  • Learn how to manage customers expectations and understand the importance of customer service from the business perspectives
  • Understand customer-relation process, anatomy of complaints and complaint management framework
  • Implement a clear and structured framework to manage complaints, resolve disputes and monitor customer satisfaction
  • Gain insights into the best practices recommended by ISO 10001, 10002 and 10003 on achieving customer service excellence
  • Realize the potential in measuring the return of investment from learning in ‘human capital investment’ terms.

  • Frontline
  • Management
  • Professionals
  • Service Managers
  • Executives
  • Supervisors
  • Staff who deal with customers

CERTIFICATIONS

Prerequisites: There are no pre-course requirements needed to attend the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global offers standard promos such as the early bird or group discount. Contact training@eccinternational for more information.

  • Where is the classroom session being held?

    Training venue will be announced one week before the said training day. Participants will be informed through email.

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No class / event scheduled for this month
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No class / event scheduled for this month
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Aug 19 - Aug 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 29CompTIA Cloud EssentialsManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 4 - Sep 5DRP - Disaster Recovery PractitionerManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 12 - Sep 13BCMP - Business Continuity Management PractitionerManila, Philippines
Sep 12 - Sep 13DevOps FoundationManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
x

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 19 - Aug 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 29CompTIA Cloud EssentialsManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 4 - Sep 5DRP - Disaster Recovery PractitionerManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 12 - Sep 13BCMP - Business Continuity Management PractitionerManila, Philippines
Sep 12 - Sep 13DevOps FoundationManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
ENROLL NOW








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