Editing: /home/apexglob/public_html/wp-content/themes/apex/single-project.php Encoding: Re-open Use Code Editor Close Save Changes Complaint Management System Training Course | APEX Global

Behavioral Excellence

Developing Holistic Professionals for Success

Complaints Management – Turning Complaints to Compliments

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Jan 18, 2018 - Jan 19, 201809:00AM - 05:00PMManila, Philippines
N/A
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Mar 12, 2018 - Mar 13, 201809:00AM - 05:00PMManila, Philippines
N/A
Enroll Now
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DESCRIPTION

It is easy to provide great customer service to individuals who have a great personality but not every experience is a positive one. Complaints are not always easy to deal with. People often act differently when emotions are running high and their expectations are not being met. An effective complaint management scheme will enhance continual improvement across your products and services. Successful organizations are recognizing that an improved system for capturing customer feedback will provide valuable learning opportunities to every part of the organization. This course is designed to help organization get the most out of registering the complaint and customer feedback processes. This 2- day program enables the participants to understand the importance of complaints handling for organizational development and measures to be taken to manage the complaints of the customers.

● Expert Facilitator The program is facilitated by one of our leading consultants with years of experience in consulting and training in various industries, thus, giving the participants the advantage to tap on his extensive experience to solve practical problems in their current environment. ● Interactive Learning From face-to-face interaction to modules and workbooks, the training is an instructor-led course with a combination of presentation modules and interactive sessions with participants, allowing mindshare to proactively address specific needs and issues in their own environment. ● Up-to-date Information Provides the latest updates on best practices from industries across the globe with case studies and practical information acquired from the training and resources of our trainer. ● Training Package We provide high quality and well-researched training materials to make learning a meaningful experience for the participants. The training aids we provide to our participants are used as a quick reference resource for future use.

  • Customer Relation anagement
  • Anatomy of Complaints
  • Complaints Management Framework
  • Complaints Management Maintenance & Improvement
  • Integrating CF to other Standards / Corporate Policy
  • Using Feedback to your Advantage
  • Effective Dispute Resolution
  • Sustaining Service
  • Common Challenges
  • Summary
  • Open Forum

  • Learn how to manage customers expectations and understand the importance of customer service from the business perspectives
  • Understand customer-relation process, anatomy of complaints and complaint management framework
  • Implement a clear and structured framework to manage complaints, resolve disputes and monitor customer satisfaction
  • Gain insights into the best practices recommended by ISO 10001, 10002 and 10003 on achieving customer service excellence
  • Realize the potential in measuring the return of investment from learning in ‘human capital investment’ terms.

  • Frontline
  • Management
  • Professionals
  • Service Managers
  • Executives
  • Supervisors
  • Staff who deal with customers

CERTIFICATIONS

Prerequisites: There are no pre-course requirements needed to attend the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global offers standard promos such as the early bird or group discount. Contact training@eccinternational for more information.

  • Where is the classroom session being held?

    Training venue will be announced one week before the said training day. Participants will be informed through email.

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Nov 21 - Nov 24Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 24ITIL Foundation (2011)Manila, Philippines
Nov 23 - Nov 24Business Continuity Management PractitionerManila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Nov 28 - Nov 29MS Power BIManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Dec 7 - Dec 8Agile SCRUM PractitionerManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 7 - Dec 8HR Metrics and Workforce AnalyticsManila, Philippines
Dec 7 - Dec 8DevOps FoundationManila, Philippines
Dec 11 - Dec 12Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14MS Projects 74-343Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 25 - Jan 26Intro to Project ManagementManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 7OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
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Calendar

No class / event scheduled for this month
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No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Nov 21 - Nov 24Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 24ITIL Foundation (2011)Manila, Philippines
Nov 23 - Nov 24Business Continuity Management PractitionerManila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Nov 28 - Nov 29MS Power BIManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Dec 7 - Dec 8Agile SCRUM PractitionerManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 7 - Dec 8HR Metrics and Workforce AnalyticsManila, Philippines
Dec 7 - Dec 8DevOps FoundationManila, Philippines
Dec 11 - Dec 12Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14MS Projects 74-343Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 25 - Jan 26Intro to Project ManagementManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 7OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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