Editing: /home/apexglob/public_html/wp-content/themes/apex/single-project.php Encoding: Re-open Use Code Editor Close Save Changes ITIL 4 Foundation Certification Philippines | APEX Global

IT Excellence

Getting IT right... We can help!

ITIL® 4 Foundation

Classroom Training   |   3 days

TRAINING DETAILS

Date Time Location Brochure
ENROLL NOW










DESCRIPTION

Nowadays, IT industry is constantly changing, making it difficult to stay current with the latest trends. It can also be difficult to know when something is just a fad versus something that will be around for a while. The Information Technology Infrastructure Library, or ITIL®, is one of the few programs that has been well established in the IT Service Management field for more than two decades. The standard framework, or the set of best practices, has become the need of the hour for IT professionals. With the latest update, ITIL® 4 Foundation Course prepares the IT Service
Manager in taking on modern IT Service Management challenges by equipping them with the understanding of a new service framework, guiding principles, dimensions of service management and service value system through a holistic and new approach.

The 3-day program is designed to introduce the management of modern IT-enabled services, common language and key concepts in ITSM, understanding of ITIL®4 Service Management framework, understand the evolution and adoption of ITSM in modern technologies and way of work and to provide them with proper knowledge how they can improve their work and the work of their organization.

 

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

  1. Understand the Key Concepts of Service Management
    1. Definitions
    2. Describe the key concepts of creating value with services
    3. Describe the key concepts of service relationship
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
    1. Describe the nature, use and interaction of the guiding principles 
    2. Explain the use of the guiding principles
    3. Understand the four dimensions of service management
    4. Understand the purpose and components of the ITIL service value system
    5. Understand the activities of the service value chain, and how they interconnect
    6. Know the purpose and key terms of 15 ITIL practices
    7. Understand 7 ITIL practices

  • Get introduced to a modern ITSM best practices, framework and terminologies
  • Hold an internationally-recognized certification
  • Improve customer satisfaction through a more professional approach to service delivery
  • Effectively manage newer IT service delivery models in organizations of all sizes and industries around the globe
  • Have an unbiased evidence of ITSM skills

  • IT Professionals/ Practitioners
  • IT Support Staff
  • Technical and Application Specialists
  • Projet and Service Managers

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

E-Learning Landing Pop Up TEST

E-Learning Landing Pop Up TEST

×
calendar_popup

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
Mar 21 - Mar 25Accelerated Six Sigma Green BeltManila, Philippines
Mar 25 - Mar 26DevSecOps Engineering (DSOE)Singapore, Singapore
Mar 27 - Mar 29Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Mar 27 - Mar 28Recruitment AnalystManila, Philippines
Mar 27 - Mar 29SDA - Service Desk AnalystManila, Philippines
Mar 27 - Feb 27Value Stream Mapping (VSM) for DevOpsSingapore, Singapore
Apr 4 - Apr 5HR Business PartneringManila, Philippines
Apr 11 - Apr 12HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Apr 11 - Apr 12Big Data FoundationManila, Philippines
Apr 12 - Apr 12RCSA - Risk Control Self AssessmentManila, Philippines
Apr 15 - Apr 16MS Power BIManila, Philippines
Apr 22 - Apr 23COBIT 5 FoundationManila, Philippines
Apr 22 - Apr 24Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 22 - Apr 23Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Apr 22 - Apr 23Big Data FoundationManila, Philippines
Apr 22 - Apr 26CEH - Certified Ethical HackerManila, Philippines
Apr 24 - Apr 26RE - Requirements EngineeringManila, Philippines
Apr 25 - Apr 26Agile SCRUM PractitionerManila, Philippines
Apr 29 - Apr 30CQP - Certified Quality ProfessionalManila, Philippines
Apr 29 - Apr 30BIA - Business Intelligence and Analytics FoundationManila, Philippines
Apr 29 - Apr 30DevOps FoundationManila, Philippines
Apr 29 - Apr 30PRINCE2 FoundationKuala Lumpur, Malaysia
May 9 - May 11SDA - Service Desk AnalystManila, Philippines
May 15 - May 16BCMP - Business Continuity Management PractitionerCebu City, Philippines
May 16 - May 17MS Excel Advanced Features (2010/2013)Manila, Philippines
May 16 - May 17SMC - Scrum Master CertifiedManila, Philippines
May 16 - May 17DPA - Data Privacy Act RA 10173Manila, Philippines
May 16 - May 17Data Story TellingManila, Philippines
May 20 - May 21Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 20 - May 24Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 20 - May 25Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
May 22 - May 24Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
May 22 - May 23BIA - Business Intelligence and Analytics AdvancedManila, Philippines
May 23 - May 24Six Sigma Yellow BeltManila, Philippines
May 23 - May 24DevOps FoundationManila, Philippines
May 30 - May 31CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
May 30 - May 31Data Security Practitioner - Payment Card IndustryManila, Philippines
May 30 - May 31Enterprise Risk ManagementManila, Philippines
Jun 4 - Jun 7Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 13 - Jun 14Agile SCRUM PractitionerManila, Philippines
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 19HR Business PartneringManila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
Jun 18 - Jun 21Big Data Hadoop AdministratorManila, Philippines
Jun 20 - Jun 21DRP - Disaster Recovery PractitionerManila, Philippines
Jun 20 - Jun 21DevOps FoundationManila, Philippines
Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 24 - Jun 25I2BA - Intro to Business AnalysisManila, Philippines
Jun 25 - Jun 26MS Power BIManila, Philippines
Jun 26 - Jun 28Certified IT Specialist (CITS)® TrainingManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28CompTIA Cloud EssentialsManila, Philippines
Jun 27 - Jun 28PSM I - Professional Scrum MasterManila, Philippines
Jul 8 - Jul 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 17 - Jul 19Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jul 23 - Jul 24HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
x

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
Mar 21 - Mar 25Accelerated Six Sigma Green BeltManila, Philippines
Mar 25 - Mar 26DevSecOps Engineering (DSOE)Singapore, Singapore
Mar 27 - Mar 29Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Mar 27 - Mar 28Recruitment AnalystManila, Philippines
Mar 27 - Mar 29SDA - Service Desk AnalystManila, Philippines
Mar 27 - Feb 27Value Stream Mapping (VSM) for DevOpsSingapore, Singapore
Apr 4 - Apr 5HR Business PartneringManila, Philippines
Apr 11 - Apr 12HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Apr 11 - Apr 12Big Data FoundationManila, Philippines
Apr 12 - Apr 12RCSA - Risk Control Self AssessmentManila, Philippines
Apr 15 - Apr 16MS Power BIManila, Philippines
Apr 22 - Apr 23COBIT 5 FoundationManila, Philippines
Apr 22 - Apr 24Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 22 - Apr 23Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Apr 22 - Apr 23Big Data FoundationManila, Philippines
Apr 22 - Apr 26CEH - Certified Ethical HackerManila, Philippines
Apr 24 - Apr 26RE - Requirements EngineeringManila, Philippines
Apr 25 - Apr 26Agile SCRUM PractitionerManila, Philippines
Apr 29 - Apr 30CQP - Certified Quality ProfessionalManila, Philippines
Apr 29 - Apr 30BIA - Business Intelligence and Analytics FoundationManila, Philippines
Apr 29 - Apr 30DevOps FoundationManila, Philippines
Apr 29 - Apr 30PRINCE2 FoundationKuala Lumpur, Malaysia
May 9 - May 11SDA - Service Desk AnalystManila, Philippines
May 15 - May 16BCMP - Business Continuity Management PractitionerCebu City, Philippines
May 16 - May 17MS Excel Advanced Features (2010/2013)Manila, Philippines
May 16 - May 17SMC - Scrum Master CertifiedManila, Philippines
May 16 - May 17DPA - Data Privacy Act RA 10173Manila, Philippines
May 16 - May 17Data Story TellingManila, Philippines
May 20 - May 21Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 20 - May 24Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 20 - May 25Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
May 22 - May 24Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
May 22 - May 23BIA - Business Intelligence and Analytics AdvancedManila, Philippines
May 23 - May 24Six Sigma Yellow BeltManila, Philippines
May 23 - May 24DevOps FoundationManila, Philippines
May 30 - May 31CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
May 30 - May 31Data Security Practitioner - Payment Card IndustryManila, Philippines
May 30 - May 31Enterprise Risk ManagementManila, Philippines
Jun 4 - Jun 7Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 13 - Jun 14Agile SCRUM PractitionerManila, Philippines
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 19HR Business PartneringManila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
Jun 18 - Jun 21Big Data Hadoop AdministratorManila, Philippines
Jun 20 - Jun 21DRP - Disaster Recovery PractitionerManila, Philippines
Jun 20 - Jun 21DevOps FoundationManila, Philippines
Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 24 - Jun 25I2BA - Intro to Business AnalysisManila, Philippines
Jun 25 - Jun 26MS Power BIManila, Philippines
Jun 26 - Jun 28Certified IT Specialist (CITS)® TrainingManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28CompTIA Cloud EssentialsManila, Philippines
Jun 27 - Jun 28PSM I - Professional Scrum MasterManila, Philippines
Jul 8 - Jul 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 17 - Jul 19Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jul 23 - Jul 24HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
ENROLL NOW








REQUEST A CUSTOM QUOTE






Request a callback
[contact-form-7 404 "Not Found"]