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IT Excellence

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ITIL OSA – Operational Support Analysis

Classroom Training   |   4 days

TRAINING DETAILS

Date Time Location Brochure
Oct 16, 2017 - Oct 19, 201709:00AM - 05:00PMManila, Philippines
N/A
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DESCRIPTION

IT Service Management (ITSM) is in a state of continuous evolution. It is heavily driven both by technology and a range of organizational influences in which it thrives. The IT Infrastructure Library® (ITIL) prescribes the best practice framework in order for organizations to improve the structure and quality of their businesses. ITIL® is the most widely accepted approach to IT service management (ITSM) in the world. This 4-day training, participants will obtain insights into the Operational Support and Analysis (OSA) Capability cluster of ITIL qualification scheme and builds on the general principles covered as part of the ITIL® Foundation course. The focus is on effectively monitoring events, and responding to user requests, minimizing the impact of incidents, and identifying and proactively resolving underlying problems. It provides an in-depth knowledge on the areas: Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Management, Request Management, Problem Management, Access Technical Management, IT Operations Management and Application Management.Management, Service Desk, Technical Management, IT Operations Management and Application Management.

  • Earn 4 Credit Points Towards being ITIL Expert Certified
  • Mock exams for practice
  • Have practical applications on operations support

  • Introduction and Overview
  • Core Service operation Processes
  • Incident Management
  • Request Fulfillment
  • Problem management
  • Access Management
  • Service Desk
  • Service Operation Functions
  • Technology Considerations
  • Implementation Considerations

• Obtain great insights into the ITIL body of knowledge and learn how to apply ITIL in real life • Improve the structure and quality of the business • Ensure IT resources to deliver business value and integration • Realize a clear demonstration of ROI • Achieve performance and measures that are business value-based • Gain international recognition from the certification program

• Individuals who have their • ITIL Foundation Certificate • IT Professionals • IT Practitioners • Business Managers • Business Process Owners • Operational Staff

CERTIFICATIONS

Eligibility :

  • Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + V3 Foundation Bridge Certificate
  • There is no minimum mandatory requirement but 2 to 4 years professional experience professional experience is desirable It is strongly recommended that candidates read the ITIL Service Life cycle core publications in advance of attending training for the certification.

Process :

  • To achieve ITIL OSA certification, participants must comply with these requisites: 
  • Pass the multiple-choice paper exam (40 questions, 1-hour and 30 mins ‘closed book’), which will be given after the training with a score of 28 (70%)

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global offers standard promos such as the early bird or group discount contact training@apexgloballearning.com for more information

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any Pre-requisites for this course?

    To be eligible for the course you must • Hold an ITIL v3 Foundation Certificate or ITIL v2 Foundation + V3 Foundation Bridge Certificate • There is no minimum mandatory requirement but 2 to 4 years professional experience is desirable. It is strongly recommended that candidates read the ITIL Service Life cycle core publications in advance of attending training for the certification.

  • What is the process on getting the certification?

    This is a 1 hour & 30 mins, 40 questions, closed book exam, and electronic devices are not allowed. Participants have to score 28 (70%) to attain the certification. Candidates will be awarded 4 credits towards being ITIL expert. To attain the highest level of ITIL® which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials gives the participants the edge within the IT service management field. It gives organizations means to support business outcomes, Enables business change, Manage risk, optimize customer experience, show value for money and helps the organization continually improve.

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No class / event scheduled for this month
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Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
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Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Sep 20 - Sep 21BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
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Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 14 - Aug 18OMCA™ - Online Marketing Certified AssociateManila, Philippines
Aug 23 - Aug 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
Aug 30 - Aug 31ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 30 - Aug 31CQA - Certified Quality AssociateManila, Philippines
Sep 5 - Sep 6Big Data FoundationManila, Philippines
Sep 7 - Sep 11Accelerated Six Sigma Green BeltManila, Philippines
Sep 7 - Sep 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 11 - Sep 13CQL - Certified Quality LeaderManila, Philippines
Sep 13 - Sep 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Sep 18 - Sep 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Sep 20 - Sep 21BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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