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IT Excellence

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ITIL Foundation (2011)

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Aug 23, 2018 - Aug 24, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Aug 27, 2018 - Aug 28, 20189:00am - 5:00pmKuala Lumpur, Malaysia
N/A
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Aug 24, 2018 - Aug 25, 20189:00am - 5:00pmHanoi, Vietnam
N/A
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Sep 27, 2018 - Sep 28, 20189:00am - 5:00pmManila, PhilippinesDownloadEnroll Now
Oct 29, 2018 - Oct 30, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Nov 22, 2018 - Nov 23, 201809:00AM - 05:00PMKuala Lumpur, MalaysiaDownloadEnroll Now
Nov 22, 2018 - Nov 23, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Dec 6, 2018 - Dec 7, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
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DESCRIPTION

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures are a critical success factor.

The Information Technology Infrastructure Library (ITIL® 2011) serves as the worldwide de facto standard for the delivery of high quality IT services. The ITIL® (2011) is the latest evolution which puts heavy emphasis on integration of IT in the business.

This course introduces the learners to ITIL®, IT Service Management (ITSM) and the key processes that are part of the ITIL® Best Practices Framework. The ITIL® (2011) Foundation course uses a combination of not only excellent delivery of content from experienced ITIL practitioners/trainers, but also promotes sharing of experiences and practical applications of ITIL implementation.

*The course agenda is aligned to 2011 updates made to the ITIL® (2011) Framework.

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

Day 1:

  • ITIL Overview
  • Service Lifecycle Overview
  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Strategy
    • Service Design

 

Day 2:

  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Transition
    • Service Operation
    • Continual Service Improvement

 

  • ITIL Mock Exam

 

  • Gain international recognition through the certification program acquired from I.T. Service Management Expert.
  • Improve IT services through the use of proven best practices.
  • Ensure the business and your customers are not affected by service failures.
  • Support business change at the speed your customer needs while ensuring a stable and low-risk environment.
  • Forecast, respond, and influence the demand for your services in a cost-effective way.

  • IT Directors
  • IT Managers
  • IT Consultants
  • IT Professionals
  • IT Project Managers
  • IT Service Delivery / IT Support Personnel

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

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Calendar

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Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
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Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
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Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7HR Business PartneringManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
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Sep 13 - Sep 14MS Power BIManila, Philippines
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Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 18 - Sep 19PRINCE2 FoundationKuala Lumpur, Malaysia
Sep 18 - Sep 19PSM I - Professional Scrum MasterManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
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Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 21 - Sep 22DevOps FoundationManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 27 - Sep 28HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 8 - Oct 9Agile SCRUM PractitionerManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 23 - Oct 25CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Oct 23 - Oct 24MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Oct 30 - Oct 31MS Power BIManila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 26 - Nov 27BIA - Business Intelligence and Analytics FoundationManila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
Dec 13 - Dec 14MS Power BIManila, Philippines
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 23 - Aug 24Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
Aug 27 - Aug 28ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Big Data FoundationManila, Philippines
Aug 30 - Aug 31Six Sigma Yellow BeltManila, Philippines
Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7HR Business PartneringManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
Sep 13 - Sep 14DevOps FoundationManila, Philippines
Sep 13 - Sep 14MS Power BIManila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 18 - Sep 19PRINCE2 FoundationKuala Lumpur, Malaysia
Sep 18 - Sep 19PSM I - Professional Scrum MasterManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 21 - Sep 22DevOps FoundationManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 27 - Sep 28HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 8 - Oct 9Agile SCRUM PractitionerManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 23 - Oct 25CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Oct 23 - Oct 24MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Oct 30 - Oct 31MS Power BIManila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 26 - Nov 27BIA - Business Intelligence and Analytics FoundationManila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
Dec 13 - Dec 14MS Power BIManila, Philippines
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