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ITIL v3 (2011) Foundation

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Aug 29, 2017 - Aug 30, 201708:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Oct 12, 2017 - Oct 13, 201709:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Dec 6, 2017 - Dec 7, 201709:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Feb 7, 2018 - Feb 8, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
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DESCRIPTION

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures are a critical success factor.

The Information Technology Infrastructure Library (ITIL® 2011) serves as the worldwide de facto standard for the delivery of high quality IT services. The ITIL® v3 (2011) is the latest evolution which puts heavy emphasis on integration of IT in the business.

This course introduces the learners to ITIL®, IT Service Management (ITSM) and the key processes that are part of the ITIL® Best Practices Framework. The ITIL® v3 (2011) Foundation course uses a combination of not only excellent delivery of content from experienced ITIL practitioners/trainers, but also promotes sharing of experiences and practical applications of ITIL implementation.

*The course agenda is aligned to 2011 updates made to the ITIL® v3 (2011) Framework.

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

Day 1:

  • ITIL Overview
  • Service Lifecycle Overview
  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Strategy
    • Service Design

 

Day 2:

  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Transition
    • Service Operation
    • Continual Service Improvement

 

  • ITIL Mock Exam

 

  • Gain international recognition through the certification program acquired from I.T. Service Management Expert.
  • Improve IT services through the use of proven best practices.
  • Ensure the business and your customers are not affected by service failures.
  • Support business change at the speed your customer needs while ensuring a stable and low-risk environment.
  • Forecast, respond, and influence the demand for your services in a cost-effective way.

  • IT Directors
  • IT Managers
  • IT Consultants
  • IT Professionals
  • IT Project Managers
  • IT Service Delivery / IT Support Personnel

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL v3 Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

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Aug 14 - Aug 18OMCA™ - Online Marketing Certified AssociateManila, Philippines
Aug 23 - Aug 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
Aug 30 - Aug 31ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 30 - Aug 31CQA - Certified Quality AssociateManila, Philippines
Sep 5 - Sep 6Big Data FoundationManila, Philippines
Sep 7 - Sep 11Accelerated Six Sigma Green BeltManila, Philippines
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Sep 11 - Sep 13CQL - Certified Quality LeaderManila, Philippines
Sep 13 - Sep 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Sep 18 - Sep 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Sep 20 - Sep 21BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 14 - Aug 18OMCA™ - Online Marketing Certified AssociateManila, Philippines
Aug 23 - Aug 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30ITIL v3 (2011) FoundationManila, Philippines
Aug 30 - Aug 31ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 30 - Aug 31CQA - Certified Quality AssociateManila, Philippines
Sep 5 - Sep 6Big Data FoundationManila, Philippines
Sep 7 - Sep 11Accelerated Six Sigma Green BeltManila, Philippines
Sep 7 - Sep 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 11 - Sep 13CQL - Certified Quality LeaderManila, Philippines
Sep 13 - Sep 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Sep 18 - Sep 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Sep 18 - Sep 22CISA - Certified Information Systems AuditorManila, Philippines
Sep 19 - Sep 21CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Sep 20 - Sep 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Sep 20 - Sep 21BIA - Business Intelligence and Analytics FoundationManila, Philippines
Sep 21 - Sep 22PRINCE2 FoundationManila, Philippines
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 2 - Oct 6OMCA™ - Online Marketing Certified AssociateManila, Philippines
Oct 9 - Oct 10PRINCE2 FoundationManila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL v3 (2011) FoundationManila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 2 - Nov 3DevOps FoundationManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL v3 (2011) FoundationManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 13 - Dec 14Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL v3 (2011) FoundationManila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 9CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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