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ITIL Foundation (2011)

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Feb 7, 2018 - Feb 8, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Feb 26, 2018 - Feb 27, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Apr 26, 2018 - Apr 27, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
May 17, 2018 - May 18, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Jun 25, 2018 - Jun 26, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Jul 19, 2018 - Jul 20, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Aug 23, 2018 - Aug 24, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Sep 20, 2018 - Sep 21, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Oct 29, 2018 - Oct 30, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Nov 22, 2018 - Nov 23, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Dec 6, 2018 - Dec 7, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
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DESCRIPTION

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures are a critical success factor.

The Information Technology Infrastructure Library (ITIL® 2011) serves as the worldwide de facto standard for the delivery of high quality IT services. The ITIL® (2011) is the latest evolution which puts heavy emphasis on integration of IT in the business.

This course introduces the learners to ITIL®, IT Service Management (ITSM) and the key processes that are part of the ITIL® Best Practices Framework. The ITIL® (2011) Foundation course uses a combination of not only excellent delivery of content from experienced ITIL practitioners/trainers, but also promotes sharing of experiences and practical applications of ITIL implementation.

*The course agenda is aligned to 2011 updates made to the ITIL® (2011) Framework.

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

Day 1:

  • ITIL Overview
  • Service Lifecycle Overview
  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Strategy
    • Service Design

 

Day 2:

  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Transition
    • Service Operation
    • Continual Service Improvement

 

  • ITIL Mock Exam

 

  • Gain international recognition through the certification program acquired from I.T. Service Management Expert.
  • Improve IT services through the use of proven best practices.
  • Ensure the business and your customers are not affected by service failures.
  • Support business change at the speed your customer needs while ensuring a stable and low-risk environment.
  • Forecast, respond, and influence the demand for your services in a cost-effective way.

  • IT Directors
  • IT Managers
  • IT Consultants
  • IT Professionals
  • IT Project Managers
  • IT Service Delivery / IT Support Personnel

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

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Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 25 - Jan 26Agile SCRUM PractitionerManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Jan 30 - Jan 31MS Excel Advanced Features (2010/2013)Manila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 19 - Feb 24Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Feb 26 - Feb 27ITIL Foundation (2011)Manila, Philippines
Feb 28 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Mar 5 - Mar 7OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 8 - Mar 9DevOps FoundationManila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 23CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
Mar 31 - Mar 31MS Excel Advanced Features (2010/2013)Manila, Philippines
Apr 10 - Apr 11Business Continuity Management PractitionerCebu City, Philippines
Apr 10 - Apr 11MS Projects 74-343Manila, Philippines
Apr 11 - Apr 12BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Apr 19 - Apr 20DevOps FoundationManila, Philippines
Apr 23 - Apr 2Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 26 - Apr 27ITIL Foundation (2011)Manila, Philippines
Apr 26 - Apr 2Agile SCRUM PractitionerManila, Philippines
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May 10 - May 11Intro to Project ManagementCebu City, Philippines
May 17 - May 18ITIL Foundation (2011)Manila, Philippines
May 17 - May 18MS Excel Advanced Features (2010/2013)Manila, Philippines
May 24 - May 25Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 24 - May 25Enterprise Risk ManagementManila, Philippines
May 24 - May 2DevOps FoundationManila, Philippines
May 27 - Jun 1Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 30 - May 31Big Data FoundationManila, Philippines
Jun 14 - Jun 15MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 14 - Jun 15DevOps FoundationManila, Philippines
Jun 19 - Jun 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 20 - Jun 22CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Jun 21 - Jun 22CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Jun 21 - Jun 22CompTIA Cloud EssentialsManila, Philippines
Jun 25 - Jun 26ITIL Foundation (2011)Manila, Philippines
Jul 11 - Jul 12PRINCE2 FoundationManila, Philippines
Jul 12 - Jul 13Business Continuity Management PractitionerCebu City, Philippines
Jul 12 - Jul 13BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 24 - Jul 25Intro to Project ManagementCebu City, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
Aug 9 - Aug 10Business Continuity Management PractitionerCebu City, Philippines
Aug 16 - Aug 17Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 3Big Data FoundationManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementCebu City, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementCebu City, Philippines
Dec 11 - Dec 12MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
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Calendar

No class / event scheduled for this month
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No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Dec 18 - Oct 19Agile SCRUM PractitionerManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 25 - Jan 26Agile SCRUM PractitionerManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Jan 30 - Jan 31MS Excel Advanced Features (2010/2013)Manila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 19 - Feb 24Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Feb 26 - Feb 27ITIL Foundation (2011)Manila, Philippines
Feb 28 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Mar 5 - Mar 7OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 8 - Mar 9DevOps FoundationManila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 23CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
Mar 31 - Mar 31MS Excel Advanced Features (2010/2013)Manila, Philippines
Apr 10 - Apr 11Business Continuity Management PractitionerCebu City, Philippines
Apr 10 - Apr 11MS Projects 74-343Manila, Philippines
Apr 11 - Apr 12BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Apr 19 - Apr 20DevOps FoundationManila, Philippines
Apr 23 - Apr 2Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 26 - Apr 27ITIL Foundation (2011)Manila, Philippines
Apr 26 - Apr 2Agile SCRUM PractitionerManila, Philippines
May 9 - May 11BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
May 10 - May 11Intro to Project ManagementCebu City, Philippines
May 17 - May 18ITIL Foundation (2011)Manila, Philippines
May 17 - May 18MS Excel Advanced Features (2010/2013)Manila, Philippines
May 24 - May 25Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 24 - May 25Enterprise Risk ManagementManila, Philippines
May 24 - May 2DevOps FoundationManila, Philippines
May 27 - Jun 1Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 30 - May 31Big Data FoundationManila, Philippines
Jun 14 - Jun 15MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 14 - Jun 15DevOps FoundationManila, Philippines
Jun 19 - Jun 22Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 20 - Jun 22CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Jun 21 - Jun 22CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Jun 21 - Jun 22CompTIA Cloud EssentialsManila, Philippines
Jun 25 - Jun 26ITIL Foundation (2011)Manila, Philippines
Jul 11 - Jul 12PRINCE2 FoundationManila, Philippines
Jul 12 - Jul 13Business Continuity Management PractitionerCebu City, Philippines
Jul 12 - Jul 13BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Jul 19 - Jul 20ITIL Foundation (2011)Manila, Philippines
Jul 19 - Jul 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jul 24 - Jul 25Intro to Project ManagementCebu City, Philippines
Jul 30 - Jul 31DevOps FoundationManila, Philippines
Aug 9 - Aug 10Business Continuity Management PractitionerCebu City, Philippines
Aug 16 - Aug 17Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 3Big Data FoundationManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 17 - Sep 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Sep 20 - Sep 21ITIL Foundation (2011)Manila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 24 - Sep 27Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 27 - Sep 28CompTIA Cloud EssentialsManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 18 - Oct 19BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementCebu City, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Nov 8 - Nov 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementCebu City, Philippines
Dec 11 - Dec 12MS Excel Advanced Features (2010/2013)Manila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
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