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IT Excellence

Getting IT right... We can help!

ITIL Foundation (2011)

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Oct 12, 2017 - Oct 13, 201709:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Dec 6, 2017 - Dec 7, 201709:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Feb 7, 2018 - Feb 8, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
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DESCRIPTION

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures are a critical success factor.

The Information Technology Infrastructure Library (ITIL® 2011) serves as the worldwide de facto standard for the delivery of high quality IT services. The ITIL® (2011) is the latest evolution which puts heavy emphasis on integration of IT in the business.

This course introduces the learners to ITIL®, IT Service Management (ITSM) and the key processes that are part of the ITIL® Best Practices Framework. The ITIL® (2011) Foundation course uses a combination of not only excellent delivery of content from experienced ITIL practitioners/trainers, but also promotes sharing of experiences and practical applications of ITIL implementation.

*The course agenda is aligned to 2011 updates made to the ITIL® (2011) Framework.

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

Day 1:

  • ITIL Overview
  • Service Lifecycle Overview
  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Strategy
    • Service Design

 

Day 2:

  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Transition
    • Service Operation
    • Continual Service Improvement

 

  • ITIL Mock Exam

 

  • Gain international recognition through the certification program acquired from I.T. Service Management Expert.
  • Improve IT services through the use of proven best practices.
  • Ensure the business and your customers are not affected by service failures.
  • Support business change at the speed your customer needs while ensuring a stable and low-risk environment.
  • Forecast, respond, and influence the demand for your services in a cost-effective way.

  • IT Directors
  • IT Managers
  • IT Consultants
  • IT Professionals
  • IT Project Managers
  • IT Service Delivery / IT Support Personnel

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

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Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
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Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
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Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
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Calendar

No class / event scheduled for this month
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No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Sep 25 - Sep 26CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 27 - Sep 28CQP - Certified Quality ProfessionalManila, Philippines
Oct 2 - Oct 3Business Continuity Management PractitionerManila, Philippines
Oct 9 - Oct 12Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 10 - Oct 11DRP - Disaster Recovery PractitionerManila, Philippines
Oct 12 - Oct 13ITIL Foundation (2011)Manila, Philippines
Oct 16 - Oct 19ITIL OSA - Operational Support AnalysisManila, Philippines
Oct 19 - Oct 20Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 19 - Oct 20Intro to Project ManagementManila, Philippines
Oct 23 - Oct 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 23 - Oct 24CompTIA Cloud EssentialsManila, Philippines
Oct 23 - Oct 27OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 6 - Nov 6BCP - Business Continuity PlanningManila, Philippines
Nov 6 - Nov 7HR Business PartneringManila, Philippines
Nov 13 - Nov 14Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 14 - Nov 16SDA - Service Desk AnalystManila, Philippines
Nov 14 - Nov 17Big Data Hadoop AdministratorManila, Philippines
Nov 16 - Nov 17Agile SCRUM PractitionerManila, Philippines
Nov 20 - Nov 21PRINCE2 FoundationManila, Philippines
Nov 21 - Nov 24Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 23 - Nov 24Business Continuity Management PractitionerManila, Philippines
Nov 23 - Nov 27Accelerated Six Sigma Green BeltManila, Philippines
Dec 4 - Dec 5CQP - Certified Quality ProfessionalManila, Philippines
Dec 4 - Dec 5HR Metrics and Workforce AnalyticsManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Dec 7 - Dec 8Agile SCRUM PractitionerManila, Philippines
Dec 7 - Dec 8CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Dec 7 - Dec 8HR Metrics and Workforce AnalyticsManila, Philippines
Dec 7 - Dec 8DevOps FoundationManila, Philippines
Dec 11 - Dec 12Better Business Efficiencies Using MS Excel Advanced Features (2010/2013)Manila, Philippines
Jan 18 - Jan 19Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jan 22 - Jan 23Enterprise Risk ManagementManila, Philippines
Jan 23 - Jan 24Big Data FoundationManila, Philippines
Jan 25 - Jan 26Intro to Project ManagementManila, Philippines
Jan 29 - Jan 31OMCA™ - Online Marketing Certified AssociateManila, Philippines
Feb 1 - Feb 2PRINCE2 FoundationManila, Philippines
Feb 5 - Feb 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8ITIL Foundation (2011)Manila, Philippines
Feb 12 - Feb 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Feb 13 - Feb 14ISMS (Information Security Management Systems) PractitionerManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 22 - Feb 23CompTIA Cloud EssentialsManila, Philippines
Feb 26 - Feb 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Mar 1 - Mar 2Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Mar 1 - Mar 2BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 5 - Mar 9OMCA™ - Online Marketing Certified AssociateManila, Philippines
Mar 6 - Mar 8CQL - Certified Quality LeaderManila, Philippines
Mar 6 - Mar 8BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 12 - Mar 13COBIT 5 FoundationManila, Philippines
Mar 12 - Mar 13Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 14 - Mar 16CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Mar 19 - Mar 20Big Data FoundationManila, Philippines
Mar 22 - Mar 26Accelerated Six Sigma Green BeltManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
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No class / event scheduled for this month
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