Editing: /home/apexglob/public_html/wp-content/themes/apex/single-project.php Encoding: Re-open Use Code Editor Close Save Changes ITIL Foundation Certification Philippines | APEX Global

IT Excellence

Getting IT right... We can help!

ITIL Foundation (2011)

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
ENROLL NOW










DESCRIPTION

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures are a critical success factor.

The Information Technology Infrastructure Library (ITIL® 2011) serves as the worldwide de facto standard for the delivery of high quality IT services. The ITIL® (2011) is the latest evolution which puts heavy emphasis on integration of IT in the business.

This course introduces the learners to ITIL®, IT Service Management (ITSM) and the key processes that are part of the ITIL® Best Practices Framework. The ITIL® (2011) Foundation course uses a combination of not only excellent delivery of content from experienced ITIL practitioners/trainers, but also promotes sharing of experiences and practical applications of ITIL implementation.

*The course agenda is aligned to 2011 updates made to the ITIL® (2011) Framework.

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

Day 1:

  • ITIL Overview
  • Service Lifecycle Overview
  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Strategy
    • Service Design

 

Day 2:

  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Transition
    • Service Operation
    • Continual Service Improvement

 

  • ITIL Mock Exam

 

  • Gain international recognition through the certification program acquired from I.T. Service Management Expert.
  • Improve IT services through the use of proven best practices.
  • Ensure the business and your customers are not affected by service failures.
  • Support business change at the speed your customer needs while ensuring a stable and low-risk environment.
  • Forecast, respond, and influence the demand for your services in a cost-effective way.

  • IT Directors
  • IT Managers
  • IT Consultants
  • IT Professionals
  • IT Project Managers
  • IT Service Delivery / IT Support Personnel

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

E-Learning Landing Pop Up TEST

E-Learning Landing Pop Up TEST

×
calendar_popup

Calendar

Jan 17 - Jan 21Accelerated Six Sigma Green BeltManila, Philippines
Feb 6 - Feb 8Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8Agile SCRUM PractitionerManila, Philippines
Feb 7 - Feb 8HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Feb 7 - Feb 8CompTIA Cloud EssentialsManila, Philippines
Feb 14 - Feb 15COBIT 5 FoundationManila, Philippines
Feb 14 - Feb 15MS Power BIManila, Philippines
Feb 18 - Feb 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Feb 18 - Feb 19BCMP - Business Continuity Management PractitionerCebu City, Philippines
Feb 18 - Feb 19Data Security Practitioner - Payment Card IndustryManila, Philippines
Feb 18 - Feb 19CQA - Certified Quality AssociateManila, Philippines
Feb 18 - Feb 19Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Feb 20 - Feb 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 27MS Excel Advanced Features (2010/2013)Manila, Philippines
Feb 26 - Feb 27DRP - Disaster Recovery PractitionerManila, Philippines
Feb 26 - Feb 28SDA - Service Desk AnalystManila, Philippines
Feb 27 - Feb 28Enterprise Risk ManagementManila, Philippines
Mar 7 - Mar 8CQP - Certified Quality ProfessionalManila, Philippines
Mar 7 - Mar 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 7 - Mar 8DevOps FoundationManila, Philippines
Mar 14 - Mar 15HR Business PartneringManila, Philippines
Mar 18 - Mar 19Intro to Project ManagementManila, Philippines
Mar 18 - Mar 19SMC - Scrum Master CertifiedManila, Philippines
Mar 20 - Mar 22BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 21 - Mar 22ISMS (Information Security Management Systems) PractitionerManila, Philippines
Mar 21 - Mar 25Accelerated Six Sigma Green BeltManila, Philippines
Mar 21 - Mar 22BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 21 - Mar 22DPA - Data Privacy Act RA 10173Manila, Philippines
Mar 26 - Mar 29Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Mar 27 - Mar 29Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Mar 27 - Mar 28Recruitment AnalystManila, Philippines
Mar 27 - Mar 29SDA - Service Desk AnalystManila, Philippines
Apr 11 - Apr 12Big Data FoundationManila, Philippines
Apr 12 - Apr 12RCSA - Risk Control Self AssessmentManila, Philippines
Apr 22 - Apr 23COBIT 5 FoundationManila, Philippines
Apr 22 - Apr 25Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Apr 22 - Apr 23Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Apr 22 - Apr 23Big Data FoundationManila, Philippines
Apr 22 - Apr 26CEH - Certified Ethical HackerManila, Philippines
Apr 23 - Apr 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 25 - Apr 26Agile SCRUM PractitionerManila, Philippines
Apr 29 - Apr 30CQP - Certified Quality ProfessionalManila, Philippines
Apr 29 - Apr 30DevOps FoundationManila, Philippines
Apr 29 - Apr 30PRINCE2 FoundationKuala Lumpur, Malaysia
May 6 - May 7SMC - Scrum Master CertifiedManila, Philippines
May 9 - May 11SDA - Service Desk AnalystManila, Philippines
May 13 - May 14HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
May 15 - May 16BCMP - Business Continuity Management PractitionerCebu City, Philippines
May 15 - May 16MS Power BIManila, Philippines
May 16 - May 17DPA - Data Privacy Act RA 10173Manila, Philippines
May 20 - May 24Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 20 - May 25Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
May 23 - May 24Six Sigma Yellow BeltManila, Philippines
May 23 - May 24DevOps FoundationManila, Philippines
May 27 - May 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 27 - May 30Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
May 28 - May 29BIA - Business Intelligence and Analytics AdvancedManila, Philippines
May 30 - May 31CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
May 30 - May 31Data Security Practitioner - Payment Card IndustryManila, Philippines
May 30 - May 31Enterprise Risk ManagementManila, Philippines
Jun 17 - Jun 20Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 17 - Jun 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
Jun 18 - Jun 21Big Data Hadoop AdministratorManila, Philippines
Jun 20 - Jun 21DRP - Disaster Recovery PractitionerManila, Philippines
Jun 20 - Jun 21DevOps FoundationManila, Philippines
Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 24 - Jun 25I2BA - Intro to Business AnalysisManila, Philippines
Jun 26 - Jun 28Certified IT Specialist (CITS)® TrainingManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28CompTIA Cloud EssentialsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
x

Calendar

Jan 17 - Jan 21Accelerated Six Sigma Green BeltManila, Philippines
Feb 6 - Feb 8Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Feb 7 - Feb 8Agile SCRUM PractitionerManila, Philippines
Feb 7 - Feb 8HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Feb 7 - Feb 8CompTIA Cloud EssentialsManila, Philippines
Feb 14 - Feb 15COBIT 5 FoundationManila, Philippines
Feb 14 - Feb 15MS Power BIManila, Philippines
Feb 18 - Feb 19Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Feb 18 - Feb 19BCMP - Business Continuity Management PractitionerCebu City, Philippines
Feb 18 - Feb 19Data Security Practitioner - Payment Card IndustryManila, Philippines
Feb 18 - Feb 19CQA - Certified Quality AssociateManila, Philippines
Feb 18 - Feb 19Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Feb 20 - Feb 22Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
Feb 20 - Feb 21DevOps FoundationManila, Philippines
Feb 26 - Feb 27MS Excel Advanced Features (2010/2013)Manila, Philippines
Feb 26 - Feb 27DRP - Disaster Recovery PractitionerManila, Philippines
Feb 26 - Feb 28SDA - Service Desk AnalystManila, Philippines
Feb 27 - Feb 28Enterprise Risk ManagementManila, Philippines
Mar 7 - Mar 8CQP - Certified Quality ProfessionalManila, Philippines
Mar 7 - Mar 8Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Mar 7 - Mar 8DevOps FoundationManila, Philippines
Mar 14 - Mar 15HR Business PartneringManila, Philippines
Mar 18 - Mar 19Intro to Project ManagementManila, Philippines
Mar 18 - Mar 19SMC - Scrum Master CertifiedManila, Philippines
Mar 20 - Mar 22BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Mar 21 - Mar 22ISMS (Information Security Management Systems) PractitionerManila, Philippines
Mar 21 - Mar 25Accelerated Six Sigma Green BeltManila, Philippines
Mar 21 - Mar 22BIA - Business Intelligence and Analytics FoundationManila, Philippines
Mar 21 - Mar 22DPA - Data Privacy Act RA 10173Manila, Philippines
Mar 26 - Mar 29Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Mar 27 - Mar 29Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Mar 27 - Mar 28Recruitment AnalystManila, Philippines
Mar 27 - Mar 29SDA - Service Desk AnalystManila, Philippines
Apr 11 - Apr 12Big Data FoundationManila, Philippines
Apr 12 - Apr 12RCSA - Risk Control Self AssessmentManila, Philippines
Apr 22 - Apr 23COBIT 5 FoundationManila, Philippines
Apr 22 - Apr 25Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Apr 22 - Apr 23Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Apr 22 - Apr 23Big Data FoundationManila, Philippines
Apr 22 - Apr 26CEH - Certified Ethical HackerManila, Philippines
Apr 23 - Apr 25Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 25 - Apr 26Agile SCRUM PractitionerManila, Philippines
Apr 29 - Apr 30CQP - Certified Quality ProfessionalManila, Philippines
Apr 29 - Apr 30DevOps FoundationManila, Philippines
Apr 29 - Apr 30PRINCE2 FoundationKuala Lumpur, Malaysia
May 6 - May 7SMC - Scrum Master CertifiedManila, Philippines
May 9 - May 11SDA - Service Desk AnalystManila, Philippines
May 13 - May 14HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
May 15 - May 16BCMP - Business Continuity Management PractitionerCebu City, Philippines
May 15 - May 16MS Power BIManila, Philippines
May 16 - May 17DPA - Data Privacy Act RA 10173Manila, Philippines
May 20 - May 24Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 20 - May 25Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
May 23 - May 24Six Sigma Yellow BeltManila, Philippines
May 23 - May 24DevOps FoundationManila, Philippines
May 27 - May 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 27 - May 30Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
May 28 - May 29BIA - Business Intelligence and Analytics AdvancedManila, Philippines
May 30 - May 31CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
May 30 - May 31Data Security Practitioner - Payment Card IndustryManila, Philippines
May 30 - May 31Enterprise Risk ManagementManila, Philippines
Jun 17 - Jun 20Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 17 - Jun 18MS Excel Advanced Features (2010/2013)Manila, Philippines
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
Jun 18 - Jun 21Big Data Hadoop AdministratorManila, Philippines
Jun 20 - Jun 21DRP - Disaster Recovery PractitionerManila, Philippines
Jun 20 - Jun 21DevOps FoundationManila, Philippines
Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 24 - Jun 25I2BA - Intro to Business AnalysisManila, Philippines
Jun 26 - Jun 28Certified IT Specialist (CITS)® TrainingManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28CompTIA Cloud EssentialsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
ENROLL NOW








REQUEST A CUSTOM QUOTE






Request a callback
[contact-form-7 404 "Not Found"]