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ITIL Foundation (2011)

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Jun 25, 2018 - Jun 26, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Jul 19, 2018 - Jul 20, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Aug 2, 2018 - Aug 3, 201809:00AM - 05:00PMSingapore, SingaporeDownloadEnroll Now
Aug 23, 2018 - Aug 24, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Sep 20, 2018 - Sep 21, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Sep 24, 2018 - Sep 25, 201809:00AM - 05:00PMKuala Lumpur, MalaysiaDownloadEnroll Now
Oct 29, 2018 - Oct 30, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
Nov 22, 2018 - Nov 23, 201809:00AM - 05:00PMKuala Lumpur, MalaysiaDownloadEnroll Now
Nov 22, 2018 - Nov 23, 201809:00AM - 05:00PMCebu City, PhilippinesDownloadEnroll Now
Dec 6, 2018 - Dec 7, 201809:00AM - 05:00PMManila, PhilippinesDownloadEnroll Now
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DESCRIPTION

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures are a critical success factor.

The Information Technology Infrastructure Library (ITIL® 2011) serves as the worldwide de facto standard for the delivery of high quality IT services. The ITIL® (2011) is the latest evolution which puts heavy emphasis on integration of IT in the business.

This course introduces the learners to ITIL®, IT Service Management (ITSM) and the key processes that are part of the ITIL® Best Practices Framework. The ITIL® (2011) Foundation course uses a combination of not only excellent delivery of content from experienced ITIL practitioners/trainers, but also promotes sharing of experiences and practical applications of ITIL implementation.

*The course agenda is aligned to 2011 updates made to the ITIL® (2011) Framework.

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

Day 1:

  • ITIL Overview
  • Service Lifecycle Overview
  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Strategy
    • Service Design

 

Day 2:

  • Processes in ITIL across service lifecycle
  • Functions and roles in service management
    • Service Transition
    • Service Operation
    • Continual Service Improvement

 

  • ITIL Mock Exam

 

  • Gain international recognition through the certification program acquired from I.T. Service Management Expert.
  • Improve IT services through the use of proven best practices.
  • Ensure the business and your customers are not affected by service failures.
  • Support business change at the speed your customer needs while ensuring a stable and low-risk environment.
  • Forecast, respond, and influence the demand for your services in a cost-effective way.

  • IT Directors
  • IT Managers
  • IT Consultants
  • IT Professionals
  • IT Project Managers
  • IT Service Delivery / IT Support Personnel

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

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Calendar

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No class / event scheduled for this month
May 21 - May 22ITIL Foundation (2011)Manila, Philippines
May 21 - May 23Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
May 21 - May 22Software Quality Management Professional (ASQ Aligned)Manila, Philippines
May 21 - May 22HR Business PartneringManila, Philippines
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May 21 - May 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
May 22 - May 25Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
May 22 - May 23Six Sigma Yellow BeltManila, Philippines
May 24 - May 25Enterprise Risk ManagementManila, Philippines
May 24 - May 25HR Metrics and Workforce AnalyticsManila, Philippines
May 24 - May 25DevOps FoundationManila, Philippines
May 27 - Jun 1Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 28 - May 30Certified IT Specialist (CITS)® TrainingManila, Philippines
May 30 - May 31CQP - Certified Quality ProfessionalManila, Philippines
May 30 - May 31DevOps FoundationManila, Philippines
May 30 - May 31Big Data FoundationManila, Philippines
May 31 - Jun 4Accelerated Six Sigma Green BeltManila, Philippines
Jun 2 - Jun 10Accelerated Six Sigma Green BeltManila, Philippines
Jun 4 - Jun 5Six Sigma Yellow BeltManila, Philippines
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Jun 18 - Jun 19PRINCE2 FoundationKuala Lumpur, Malaysia
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Jun 25 - Jun 28Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 25 - Jun 27CQL - Certified Quality LeaderManila, Philippines
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Jun 27 - Jun 29Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
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Jun 28 - Jun 29CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
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Jul 11 - Jul 12PRINCE2 FoundationKuala Lumpur, Malaysia
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Aug 16 - Aug 17MS Excel Advanced Features (2010/2013)Manila, Philippines
Aug 16 - Aug 17PSM I - Professional Scrum MasterManila, Philippines
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Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 1 - Sep 14MS Excel Advanced Features (2010/2013)Manila, Philippines
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Oct 11 - Oct 12Big Data FoundationManila, Philippines
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Nov 15 - Nov 16MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
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