SMS Implementation Toolkit - APEX Global

SMS Implementation Toolkit

200,000.00

SKU: ITK007 Category:

Description

Complete, Customizable, & AFFORDABLE!!!

Need to define or fine tune your company’s governance framework? This SMS toolkit provides a baseline set of tactical deliverables for service oriented organizations. It includes essential training and support materials to guide and accelerate the SMS compliance of an organization.

The SMS toolkit is a bundle of implementation-proven resources, which addresses every aspect of the ISO/IEC 20000 standard, as provide you with the following:

  1. Extensive training material for the 14 process areas of the SMS
  2. Visually rich animated learning of the SMS benefits and importance.
  3. A self-assessment questionnaire to check your organization’s readiness to adopt SMS standards and policies
  4. Library of materials including Guidance, templates, process, procedures, and glossary to support all the 14 process areas
  5. Concise & customizable 300 + forms, templates, and other process assets, which are ready to use and rapid to deploy.
  6. 70 + easy to carry flash cards explaining every process area in a gist.
  7. Easy to access SMS Manual for your easy understanding of the ISO/IEC 20000 standard
  8. The toolkit supports the following SMS process areas:
  • Availability Management
  • Capacity Management
  • Service Level Management & Reporting
  • Budgeting & Accounting
  • Service Continuity Management
  • Information Security Management
  • Release and Deployment Management
  • Incident Management
  • Problem Management
  • Business Relationship Management
  • Supplier Relationship Management
  • Machine Workshop checklist form
  • Support process areas like documentation, awareness, planning, and implementing new services

This toolkit promotes the integrated process approach to effectively meet business and customer requirements. Co-ordinated integration and implementation of the service management processes is required to achieve this goal and open opportunities for continual improvement.

What will you receive on purchase of this toolkit?

Toolkit
CD with comprehensive library of well-organized assets to implement SMS

Flash cards
Deck of 72 cards explaining every process area in a nutshell

Campaign Materials
Free web link to download our SMS campaign materials including posters and reference cards

Remote Consultation
Optional remote consultation for additional SMS support and guidance

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Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
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Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
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Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 18 - Sep 19PRINCE2 FoundationKuala Lumpur, Malaysia
Sep 18 - Sep 19PSM I - Professional Scrum MasterManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
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Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
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Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
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Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 8 - Oct 9Agile SCRUM PractitionerManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 23 - Oct 25CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Oct 23 - Oct 24MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Oct 30 - Oct 31MS Power BIManila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 26 - Nov 27BIA - Business Intelligence and Analytics FoundationManila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
Dec 13 - Dec 14MS Power BIManila, Philippines
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No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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No class / event scheduled for this month
No class / event scheduled for this month
Aug 17 - Aug 25Accelerated Six Sigma Green BeltManila, Philippines
Aug 20 - Aug 21Agile SCRUM PractitionerManila, Philippines
Aug 23 - Aug 24ITIL Foundation (2011)Manila, Philippines
Aug 23 - Aug 24Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Aug 24 - Aug 25ITIL Foundation (2011)Manila, Philippines
Aug 27 - Aug 28ITIL Foundation (2011)Manila, Philippines
Aug 28 - Aug 31Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 28 - Aug 29BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 29 - Aug 31Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Big Data FoundationManila, Philippines
Aug 30 - Aug 31Six Sigma Yellow BeltManila, Philippines
Aug 30 - Aug 31Certified IT Specialist (CITS)® TrainingManila, Philippines
Aug 30 - Aug 31DevOps FoundationManila, Philippines
Sep 5 - Sep 7Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 6 - Sep 7Six Sigma Yellow BeltManila, Philippines
Sep 6 - Sep 7HR Business PartneringManila, Philippines
Sep 10 - Sep 15Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
Sep 10 - Sep 11Certified Recruitment AnalystManila, Philippines
Sep 13 - Sep 14DevOps FoundationManila, Philippines
Sep 13 - Sep 14MS Power BIManila, Philippines
Sep 17 - Sep 18DevOps FoundationManila, Philippines
Sep 17 - Sep 21CEH - Certified Ethical HackerManila, Philippines
Sep 18 - Sep 19CQP - Certified Quality ProfessionalManila, Philippines
Sep 18 - Sep 19PRINCE2 FoundationKuala Lumpur, Malaysia
Sep 18 - Sep 19PSM I - Professional Scrum MasterManila, Philippines
Sep 19 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 20 - Sep 21COBIT 5 FoundationManila, Philippines
Sep 20 - Sep 21Enterprise Risk ManagementManila, Philippines
Sep 20 - Sep 21Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 20 - Sep 21Intro to Project ManagementManila, Philippines
Sep 21 - Sep 22Agile SCRUM PractitionerManila, Philippines
Sep 21 - Sep 22DevOps FoundationManila, Philippines
Sep 24 - Sep 25CompTIA Cloud EssentialsManila, Philippines
Sep 24 - Sep 25SMC - Scrum Master CertifiedManila, Philippines
Sep 25 - Sep 27Software Quality Expert (ASQ Aligned)Manila, Philippines
Sep 27 - Sep 28ITIL Foundation (2011)Manila, Philippines
Sep 27 - Sep 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 27 - Sep 28HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Sep 27 - Sep 28BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Oct 8 - Oct 9Agile SCRUM PractitionerManila, Philippines
Oct 11 - Oct 12Big Data FoundationManila, Philippines
Oct 15 - Oct 17Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 15 - Oct 16PRINCE2 FoundationKuala Lumpur, Malaysia
Oct 18 - Oct 19DevOps FoundationManila, Philippines
Oct 18 - Oct 19Intro to Project ManagementManila, Philippines
Oct 23 - Oct 26Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Oct 23 - Oct 25CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Oct 23 - Oct 24MS Excel Advanced Features (2010/2013)Manila, Philippines
Oct 25 - Oct 2MS Projects 74-343Manila, Philippines
Oct 29 - Oct 30ITIL Foundation (2011)Manila, Philippines
Oct 30 - Oct 31MS Power BIManila, Philippines
Nov 12 - Nov 14Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 12 - Nov 13DevOps FoundationManila, Philippines
Nov 13 - Nov 15BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Nov 20 - Nov 23Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 21 - Nov 23Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Nov 21 - Nov 23CPRE - Certified Professional for Requirements EngineeringManila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23ITIL Foundation (2011)Manila, Philippines
Nov 22 - Nov 23MS Excel Advanced Features (2010/2013)Manila, Philippines
Nov 26 - Nov 27BIA - Business Intelligence and Analytics FoundationManila, Philippines
Nov 26 - Nov 28OMCA™ - Online Marketing Certified AssociateManila, Philippines
Nov 27 - Nov 28Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 27 - Nov 28Enterprise Risk ManagementManila, Philippines
Nov 28 - Nov 29Big Data FoundationManila, Philippines
Dec 6 - Dec 7ITIL Foundation (2011)Manila, Philippines
Dec 6 - Dec 7CompTIA Cloud EssentialsManila, Philippines
Dec 10 - Dec 11BCMP - Business Continuity Management PractitionerCebu City, Philippines
Dec 10 - Dec 11Intro to Project ManagementManila, Philippines
Dec 13 - Dec 14DevOps FoundationManila, Philippines
Dec 13 - Dec 14MS Power BIManila, Philippines
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