September 29-Oct 10, 2014  
Knowledge Packet

  Knowledge Packet  

    The Human Six Sigma Approach is a new branch of Six Sigma that focuses on improving the quality of employee-customer encounter, particularly within sales and service organizations.

    It takes human nature into account and then uses that knowledge to manage and motivate employees, and accelerate their development as well as to engage customers’ emotions.


Industry Sightings

   Services and products offered by businesses are becoming more focused and targeted at specific demographic segments.

   In addition, many organizations today have clients all over the world who demand excellent services and products that meet their diverse needs, expectations and priorities.

Event in Spotlight

Managing a Multi-Generational Workforce

Holiday Inn & Suites, Makati City

October 20, 2014

Upcoming Events


Operational Risk Management
A Best Practice and Technology Solution Forum

Holiday Inn & Suites, Makati City
October 14, 2014

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105 Esteban St., Legaspi Village
Makati City
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