5 Useful Customer Support Tools for Your Service Desk
Keeping customers happy is no easy feat. In fact, there are many challenges that service desk analysts face on a daily basis. It’s increasingly getting harder to provide streamlined customer support on various channels. Add to that your long ticket queue that doesn’t...
11 Cloud Security Threats You Should Prepare For
The innovation in today’s technology is undeniable, as numerous industries have improved and elevated their processes. However, these new things also pose a threat to security. Cloud computing and cloud-based storages may allow you to access information and data...
A Beginner’s Guide to Big Data
Data matters a lot in businesses and organizations more than we realize. It can influence a company’s plan of action and be utilized to project growth and success. What is Big Data? Big data is the collection of information from various sources and the analysis...
ISO 22301 Explained in Simple Terms
When you’re overseeing your company’s operations, you should leave no stone unturned to keep everything running smoothly. In industry speak, it’s known as business continuity management. Since companies are dealing with all sorts of disruption—from IT security issues...
The Value of PRINCE2 from a Project Manager’s Perspective
In case this is the first time you encounter the term, PRINCE2 (Projects in Controlled Environments) is a project management framework that aims to guide project managers to organize, manage, and control various aspects in a project. That includes allocating resources...
How Much Does a Bad Reputation Cost Your Business?
Bad reputation has huge repercussions for businesses—from brand image to monetary effects. A brand who is in the glory days of their business can go crashing down with just a spark of bad reputation. Just like what happened to known fashion designer, Kenneth Cole in...
6 Useful Business Calculators for Easier ROI Computation
If you’ve ever sat down with your budget and finance executives to get their buy-in on learning and development (L&D) program or training event, you probably already know they want to hear one thing: its cost—or even more, the expected return on investment (ROI)....
How to Turn Customer Complaints into Compliments
For most industries, the Christmas season is perhaps the most important part of the fiscal year. In a survey by the Prosper Insights & Analytics, an average customer usually spends $935.58 for cards, gifts, food and decorations for Christmas. The survey also found...
