6 Brands Doing Complaints Management Perfectly on Social Media
With over 1.59 billion users on Facebook and 320 million on Twitter, no brand in their right mind would skip out on social media. However, while many brands know the value of utilizing social media for marketing purposes, not many are aware that 67% of customers now...
How Lean Six Sigma Approach Can Enhance Organizational Performance
Lean Six Sigma is a business improvement approach with roots in the manufacturing and service industries. It became a widely-adopted methodology partly due to the success of either or both the Lean Method or Six Sigma in famous companies like GE and Motorola, with...
The Basics of HR Business Partner Success
The success of an HR business partner in an executive board begins when its board members recognize the importance of a human resource perspective when making company decisions. The HR business partner serves as a mediator of sorts—representing the employees to the...
8 Powerful Excel Features to Take Advantage Of
In 1985, Microsoft (MSFT) introduced Excel to businessmen, conglomerates, organizations, and SMEs, and it quickly became one of the most vital software for businesses around the globe. Whether you’re tracking stock inventories, profit & losses (P&L),...
How to Spot a True Commercial HR Business Partner
HR professionals know it takes more than labeling themselves as a commercial HR business partner (HRBP) to truly add value in helping an organization achieve its goals. Nor does it make someone who is more business-oriented rather than HR-oriented qualified to be an...
How to Conduct a Face-to-Face Interview: Assessment Techniques for Recruiters
The most dreaded moment in the recruitment process is the face-to-face interview, at least for the candidate. But you, as a certified recruitment analyst, will find a goldmine out of this activity as you get to assess the applicant’s overall qualifications and fit for...
Guide to Business Process Management Metrics
Business process management (BPM) metrics serve as goalposts to facilitate operational improvement and enable business success. It is composed of key performance indicators (KPIs) which are measured and analyzed to help decision makers come up with strategies that...
Industries with the Most Customer Complaints
Customers are the lifeline of every business. Therefore, it is important for an organization to develop and maintain good customer service practices. In a 2011 survey by American Express, researchers found that 78 percent of customers terminated a transaction or...
