fbpx

Keeping customers happy is no easy feat. In fact, there are many challenges that service desk analysts face on a daily basis. It’s increasingly getting harder to provide streamlined customer support on various channels. Add to that your long ticket queue that doesn’t seem ever to end.

Thankfully, there are some customer support tools that can help make your life easier. With service desk tools, you can automate your work and keep your process efficient so that you can focus on providing an excellent customer experience.

Customer support software allow you to manage, organize, respond, and track all your customer requests and messages in less time. Not to mention, let you measure and determine the effectiveness and efficiency of your customer service efforts.

Optimize your online support system and make sure that you’re offering a seamless customer experience. Here are the customer support tools you need to try for your service desk tasks.

 

1. Freshdesk

Freshdesk is a cloud-based, all-in-one customer support software that offers a wide variety of features in helpdesk automation, ticket management, SLA management, multi-channel support, collaboration, community support, mobile customer support, customer management, and many more.

The best thing about Freshdesk is that it’s suitable for companies of all sizes. Whether you’re a small business or a large enterprise, there’s a Freshdesk pricing plan that fits your needs.

 

2. LivePerson

Customers are no longer as patient as they used to be, and they prefer more convenient and less disruptive channels where they can access a company’s customer service while on the go. As a result, they’re shifting from voice support to mobile messaging.

Live chat can address this issue. In fact, a recent survey shows that 49% of consumers prefer to use live chat for online shopping concerns.

LivePerson is a live chat and mobile messaging platform that enables companies to offer messaging support in real time. Through their cloud-based software, LiveEngage, your customers can experience a seamless and continuous customer service straight from their smartphone. This allows your brand to deliver more personal and direct customer support.

 

3. UserVoice

Your product is central to the customer experience and service you provide. Without a great product, your company cannot offer an exceptional user experience, which is why you need to regularly update your products or software to include the evolving needs of your customers.

UserVoice is a feedback management tool that lets you capture user feedback to use as data in making better products. The tool allows you to organize and prioritize feature requests so that you can build a data-driven product roadmap. With an efficient feedback tool, you can ensure that your team delivers exceptional customer experience.

UserVoice can be used on top of other customer support tools. Its features include product prioritization, feedback collection, management and moderation, and communication.

 

4. Postman

Postman is a complete API development environment that supports all aspects of API development such as building API requests through testing, documentation, and sharing.

Postman is a REST client that increases your efficiency when working with APIs. You can test APIs directly from your browser without resorting to complex web developer tools. It also keeps a history, so you can resend you past requests and retest them.

 

5. Helpjuice

A knowledge base is a collection of information about your products and services that works like a help center. It’s a self-service channel that lets you answer common questions before your customer even asks them. Thus, an efficient knowledge base can help you reduce your customer support calls and messages by 50%.

Helpjuice is a knowledge base software that offers both an external knowledge base for your customers and an internal knowledge base for your employees. Helpjuice is simple and easy-to-use with its intelligent search feature that instantly shows documents and articles before you even finish typing.

It also offers a data analytics tool that can help you determine the most commonly searched for documentation, among others.
There are a wide variety of tools you can use to optimize your customer service workflow. Keep the needs of your customers front and center when determining which tools you need for your service desk.

 

By using adequate customer support tools, you can reach customers in new areas and reduce the friction and frustration that your customer support team experiences.

Remember that customer satisfaction depends on the efficiency of your customer support agents, and happy agents result in happy customers.

E-Learning Landing Pop Up TEST

E-Learning Landing Pop Up TEST

×
calendar_popup

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 19 - Aug 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 29CompTIA Cloud EssentialsManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 4 - Sep 5DRP - Disaster Recovery PractitionerManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 12 - Sep 13BCMP - Business Continuity Management PractitionerManila, Philippines
Sep 12 - Sep 13DevOps FoundationManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
x

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 19 - Aug 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 29CompTIA Cloud EssentialsManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 4 - Sep 5DRP - Disaster Recovery PractitionerManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 12 - Sep 13BCMP - Business Continuity Management PractitionerManila, Philippines
Sep 12 - Sep 13DevOps FoundationManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
ENROLL NOW








REQUEST A CUSTOM QUOTE






Request a callback
[contact-form-7 404 "Not Found"]