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Certified Agile Service Manager (CASM)
Classroom Training | 2 days
TRAINING DETAILS
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DESCRIPTION
Better. Faster. Stronger. Learn how to use Agile with ITSM (ITIL®) to strengthen and secure your processes. A Certified Agile Service Manager is the working equivalent of a development Scrum Master. Together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organization as the basis of a DevOps culture. This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements. Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process design that will improve the velocity of process improvement teams to get more done.
Expert Facilitator The program is facilitated by one of the leading consultants with 15 years of experience in consulting and training in various industries. Hence, giving the participants the advantage to tap on his extensive experience to solve practical problems in their current environment. Interactive Learning From face-to-face interaction to modules and exercises, the training is an instructor-led course with a combination of presentation modules and interactive sessions with participants, allowing mind share to proactively address specific needs and issues in their own environment. Up-to-date Information Get the latest updates on best practices from industries across the globe with case studies and practical information acquired from the training and resources of our trainer. Training Package We provide high quality well researched, training material to make learning a meaningful experiences for the participants. Our training aids are the value add we provide to our participants which are used as a quick reference resource for future use.
- Why Agile?
- What does it mean to “be agile”?
- Agile practices
- What is Agile Service Management (Agile SM)
- Process design basics
- An agile approach to process design
- Scrum Basics
- Scrum Roles
- Scrum artifacts
- Agile Service Management artifacts
- Scrum Events
- Agile Service Management Events
- Agile Process Improvement
- Agile Service Management technologies
- Aligning Agile SM and Agile Software Development
- Getting started with Agile Service Management
- Transform traditional IT Service Management to support end-to-end Agile Service Management
- Overcome process workflow constraints through Agile Techniques bespoke to Service Management
- Improve team productivity through identification and elimination of wastes, bottlenecks and impediments
- Identify points of enhancement in the ITSM-CSI framework through deployment of Agile Process Improvement
- Promote culture of thriving Agility within the IT Service Management environment through successful facilitation of Agile SM events
- IT Manager
- Compliance Officer
- IT Operations Team
- Process owners and designers
CERTIFICATIONS
Successfully passing (65%) the 60 minute exam,consisting of 40 multiple-choice questions, leads to the Certified Agile Service Manage. The certification is governed and maintained by the DevOps Institute; exams are delivered through an independent, global examination partner.
FAQ
Will I Get a Course completion Certificate?
Yes, we offer course completion certificate after you successfully complete the training program.
Where is the Classroom Being Held?
Training venue will be announced one week before the said training day, and will be informed through email
Are There Any Prerequisites For This Course?
There are no pre-course requirements to attend the course however, working knowledge in IT Service Management is recommended
Who is DOI?
DevOps Institute (DOI) is the global learning community at the center if emerging DevOps practices. A strong partner of APEX Global, it brings enterprise level DevOps training and certification to the IT market in the Philippines and ASEAN. DOI has set the quality standard for relevant, current, and sustainable DevOps course content and certification while at the same time working with recognized thought leaders, a strategic examination partner, and DevOps Express.
The Board of Regents of the DOI represents some of the leading names in the community. The board is charged with guiding the Institute’s path in curriculum development as well as ensuring that all institute certified courses meet the highest standards of quality. All Institute courses and tests are reviewed by the Board.
