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Managing the facilities of today’s high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today’s mission critical data centers, especially since many of the data centers are operating at, or near, their design limits and downtime is never an option. The way a data center is managed at the facilities layer makes all the difference. Even a data center designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes. Certified Data Center Facilities Operations Manager (CDFOM)® is a 3-day course which will enable participants to gain in-depth knowledge in managing data center operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/ crisis management as well how to keep operations really simple, manageable, effective and efficient and much more. This course is designed to help electronic manufacturers achieve the highest quality, productivity, and cost effective production by ensuring that personnel can correctly apply the acceptability criteria of the IPC-A-610E (Acceptability of Electronic Assemblies).
DAY 1 The Data Center Operations Team • Leadership criteria and attributes • How to set-up up an efficient and effective facility management operations team structure • Defining roles, responsibilities and skill metrics Vendor Management • Vendor selection and qualification • Managing risk and dealing with noncompliance, public liability, legal escalation and complaint procedures • Key considerations of a vendor agreement for services Service Level Agreement (SLA) Management • Statutory and industry compliance/ regulations • Emergency response and safety policies and procedures • PTW (Permit To Work) requirements and procedures • General rules and regulations for the data center Facilities Management • Maintenance options • Main considerations for maintenance agreements • The practicality in deciding between comprehensive/non-comprehensive maintenance regimes • Warranty pit falls Managing Physical Security • Defining the data center design limitations • Defining measurement criteria and reporting • Alignment of business SLA with vendor SLA DAY 2 Managing Daily Data Center Operations/Floor Management • Guidelines from standards; ANSI/ TIA-942, ISO/ IEC-27001/02, SS507, ISO/IEC-24762 • Effective patrols routing and how to ensure 24x7vigilance • Handling external threats; crisis/ emergency situations • ITSM/ITIL (IT service management) in the data center • Shift hand-over requirements and procedures • Asset and inventory management for hardware, software, spares, consumables, etc. • Floor management procedures and duties such as rack space allocations, management of installers Capacity Management • Defining the design limits of the data center • Setting up thresholds, monitoring and reporting • Business review and future capacity planning • Technical solutions aiding capacity planning such as Cable Management Cable Management • Overview of ANSI/TIA-942, ANSI/TIA- 606 requirements • Cabling specification & labeling based on ANSI/TIA-606 • In-rack power and network cabling • Labeling requirements • Cabling/cable tray layout documentation Data Center Cleaning and Pest Control • Types of pollution found in data centers such as H2S, air-particulates etc. • Common causes of pollution in the data center • Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances DAY 3 Data Centre Monitoring Requirements • Threshold setting and reporting requirements • Notification and escalation requirements • Incident and customer complaint management & change management Managing Documentations/ Archives • Document management standards • Document management process requirements • Minimum and desired design documentation set • Operational management documents Equipment Life-Cycle Management • Policies and procedures governing life cycle management • Asset management including software and vmware • Service situations • Review, triggers and reporting • Test life cycle Mock Exam EXAM: Certified Data Center Facilities Operations Manager®
•Setup a data center facilities operations team. •Manage and motivate your facilities management team, day-to-day data center operations, safety & statutory requirements, vendors and measure their performance. •Setup SLA’s and manage them including liabilities, KPI’s etc. •Define data center design limits and set-up and manage a proper capacity management. •Setup equipment life cycle including testing.
The primary audience for this course is an IT, Facilities or Data Center Operations professional which is directly involved with data center (both end user or customers and service provider or facilitators) and those who are responsible in managing and improve the hi- availability of data center such as:
Eligibility: It is advisable for the participants to have some experience in data center operations although it is not required. Process: Candidates who successfully pass the exam will receive the Certified Data Center Facilities Operations Manager® certificate. The certification is valid for three years after which the student needs to re-certify. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
Yes, we offer course completion certificate after you successfully complete the training program.
APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: firstname.lastname@example.org for more information.
Training venue will be announced one week before the said training day, and will be informed through email
There are no pre-requisites for this course. But it is advisable for the participants to have some experience in data center operations although it is not required. Highly recommended is to attend the CDCP® prior to attending CDFOM®
•Certification/ Exam information: Candidates who successfully pass the exam will receive the Certified Data Center Facilities Operations Manager® certificate. The certification is valid for three years after which the student needs to re-certify. The exam is a 90-minute closed book exam, with 60 multiple-choice questions. The candidate requires a minimum of 45 correct answers to pass the exam. Online exam results are known immediately and paper-based exam results will be known within one week.
Yes, CDCP® is recommended to take before attending CDFOM® Training.