IT Excellence
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Certified IT Manager (CITM)® Training
Classroom Training | 3 Days
TRAINING DETAILS
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DESCRIPTION
Working in the IT industry is a true challenge. The ever growing complexity and integration of business processes and the continuous evolvement of information technology have reached levels never seen before and has led to a serious shortage of skilled IT workers that are relevant and updated on the changes in the industry. The high demand for skilled IT workers is still growing and becoming more critical than ever before.
That is why we are now offering the 3-day, Certified Information Technology Specialist course. This is the only IT training to follow the European E-Competence Framework. This will help participants become better and gain the edge over other growing number of candidates.
PRE-REQUISITE
- 2-4 years of actual IT working experience
- CITP certification (but not mandatory)
IT Strategy
- Service catalogue
- Service level management
- Sustainable development
Vendor Selection / Management
- Request For Information (RFI)
- Request For Proposal (RFP)
- Vendor management
Project Management
- Application Management
- Software Development Life Cycle (SDLC)
- Software Quality Assurance (SQA)
Service Management
- Incident management
- Problem management
- Change management
Business Continuity Management
- Standards and guidelines
- Resources and competences
- Business Impact Analysis
Risk Management
- Guidelines
- Analysis, Evaluation and Treatment
- Communication
- Monitoring and control
Information Security Management
- Controls types and selection
- Security incident response
Information and Knowledge Management
- Information management
- Data management
- Business intelligence
Business Change Management
- Frameworks, models and techniques
- Cloud computing,
- Social media / digital marketing
- Big data
- Internet of Things (IoT)
Quality Management
- Key Performance Indicators (KPI)
- Metrics
- Scorecards and reports
75-minute closed book exam (50 items)
- Better strategy for developing, testing and implementing business applications
- Stream lined implementation of service management for incident, problem and change management
- Provide business continuity plan input from an IT point of view
- Review and implement information security practices and controls
- Select the best strategies for information management of the business
- Senior IT professionals
- Software Engineers
- Network Administrators
- CITP Certificate Holders (not mandatory)
- Existing IT Managers
- System integrators
