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Behavioral Excellence

Developing Holistic Professionals for Success

Complaints Management – Turning Complaints to Compliments

Classroom Training   |   2 days

TRAINING DETAILS

Date Time Location Brochure
Jun 17, 2019 - Jun 18, 201909:00AM to 05:00PMManila, Philippines
N/A
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DESCRIPTION

It is easy to provide great customer service to individuals who have a great personality but not every experience is a positive one. Complaints are not always easy to deal with. People often act differently when emotions are running high and their expectations are not being met. An effective complaint management scheme will enhance continual improvement across your products and services. Successful organizations are recognizing that an improved system for capturing customer feedback will provide valuable learning opportunities to every part of the organization. This course is designed to help organization get the most out of registering the complaint and customer feedback processes. This 2- day program enables the participants to understand the importance of complaints handling for organizational development and measures to be taken to manage the complaints of the customers.

● Expert Facilitator The program is facilitated by one of our leading consultants with years of experience in consulting and training in various industries, thus, giving the participants the advantage to tap on his extensive experience to solve practical problems in their current environment. ● Interactive Learning From face-to-face interaction to modules and workbooks, the training is an instructor-led course with a combination of presentation modules and interactive sessions with participants, allowing mindshare to proactively address specific needs and issues in their own environment. ● Up-to-date Information Provides the latest updates on best practices from industries across the globe with case studies and practical information acquired from the training and resources of our trainer. ● Training Package We provide high quality and well-researched training materials to make learning a meaningful experience for the participants. The training aids we provide to our participants are used as a quick reference resource for future use.

  • Customer Relation anagement
  • Anatomy of Complaints
  • Complaints Management Framework
  • Complaints Management Maintenance & Improvement
  • Integrating CF to other Standards / Corporate Policy
  • Using Feedback to your Advantage
  • Effective Dispute Resolution
  • Sustaining Service
  • Common Challenges
  • Summary
  • Open Forum

  • Learn how to manage customers expectations and understand the importance of customer service from the business perspectives
  • Understand customer-relation process, anatomy of complaints and complaint management framework
  • Implement a clear and structured framework to manage complaints, resolve disputes and monitor customer satisfaction
  • Gain insights into the best practices recommended by ISO 10001, 10002 and 10003 on achieving customer service excellence
  • Realize the potential in measuring the return of investment from learning in ‘human capital investment’ terms.

  • Frontline
  • Management
  • Professionals
  • Service Managers
  • Executives
  • Supervisors
  • Staff who deal with customers

CERTIFICATIONS

Prerequisites: There are no pre-course requirements needed to attend the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global offers standard promos such as the early bird or group discount. Contact training@eccinternational for more information.

  • Where is the classroom session being held?

    Training venue will be announced one week before the said training day. Participants will be informed through email.

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Jun 4 - Jun 7Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 13 - Jun 14Agile SCRUM PractitionerManila, Philippines
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 19HR Business PartneringManila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
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Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 24 - Jun 25I2BA - Intro to Business AnalysisManila, Philippines
Jun 25 - Jun 26MS Power BIManila, Philippines
Jun 26 - Jun 28Certified IT Specialist (CITS)® TrainingManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28CompTIA Cloud EssentialsManila, Philippines
Jun 27 - Jun 28PSM I - Professional Scrum MasterManila, Philippines
Jul 8 - Jul 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 17 - Jul 19Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jul 23 - Jul 24HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Apr 22 - Apr 23COBIT 5 FoundationManila, Philippines
Apr 22 - Apr 24Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Apr 22 - Apr 23Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Apr 22 - Apr 23Big Data FoundationManila, Philippines
Apr 22 - Apr 26CEH - Certified Ethical HackerManila, Philippines
Apr 24 - Apr 26RE - Requirements EngineeringManila, Philippines
Apr 25 - Apr 26Agile SCRUM PractitionerManila, Philippines
Apr 29 - Apr 30CQP - Certified Quality ProfessionalManila, Philippines
Apr 29 - Apr 30BIA - Business Intelligence and Analytics FoundationManila, Philippines
Apr 29 - Apr 30DevOps FoundationManila, Philippines
Apr 29 - Apr 30PRINCE2 FoundationKuala Lumpur, Malaysia
May 9 - May 10DevOps FoundationManila, Philippines
May 9 - May 11SDA - Service Desk AnalystManila, Philippines
May 15 - May 16BCMP - Business Continuity Management PractitionerCebu City, Philippines
May 16 - May 17MS Excel Advanced Features (2010/2013)Manila, Philippines
May 16 - May 17SMC - Scrum Master CertifiedManila, Philippines
May 16 - May 17DPA - Data Privacy Act RA 10173Manila, Philippines
May 16 - May 17Data Story TellingManila, Philippines
May 20 - May 21Certified Data Center Professional (CDCP)® TrainingManila, Philippines
May 20 - May 24Certified Data Center Expert (CDCE)® TrainingManila, Philippines
May 20 - May 25Combined Lead Auditor (CLA) Training - ISMS, BCMManila, Philippines
May 22 - May 24Certified Data Center Specialist (CDCS)® TrainingManila, Philippines
May 22 - May 23BIA - Business Intelligence and Analytics AdvancedManila, Philippines
May 23 - May 24Six Sigma Yellow BeltManila, Philippines
May 23 - May 24DevOps FoundationManila, Philippines
May 30 - May 31CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
May 30 - May 31Data Security Practitioner - Payment Card IndustryManila, Philippines
May 30 - May 31Enterprise Risk ManagementManila, Philippines
Jun 4 - Jun 7Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Jun 13 - Jun 14Agile SCRUM PractitionerManila, Philippines
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 19HR Business PartneringManila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
Jun 18 - Jun 21Big Data Hadoop AdministratorManila, Philippines
Jun 20 - Jun 21DRP - Disaster Recovery PractitionerManila, Philippines
Jun 20 - Jun 21DevOps FoundationManila, Philippines
Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 24 - Jun 25I2BA - Intro to Business AnalysisManila, Philippines
Jun 25 - Jun 26MS Power BIManila, Philippines
Jun 26 - Jun 28Certified IT Specialist (CITS)® TrainingManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28CompTIA Cloud EssentialsManila, Philippines
Jun 27 - Jun 28PSM I - Professional Scrum MasterManila, Philippines
Jul 8 - Jul 9MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 17 - Jul 19Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Jul 23 - Jul 24HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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