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IT Excellence

Getting IT right... We can help!

ITIL® 4 Foundation

Classroom Training   |   3 days

TRAINING DETAILS

Date Time Location Brochure
Oct 10, 2019 - Oct 11, 201909:00AM - 05:00PMManila, Philippines
N/A
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Dec 12, 2019 - Dec 13, 201909:00AM - 05:00PMManila, Philippines
N/A
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Oct 24, 2019 - Oct 25, 201909:00AM - 05:00PMCebu City, Philippines
N/A
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DESCRIPTION

Nowadays, IT industry is constantly changing, making it difficult to stay current with the latest trends. It can also be difficult to know when something is just a fad versus something that will be around for a while. The Information Technology Infrastructure Library, or ITIL®, is one of the few programs that has been well established in the IT Service Management field for more than two decades. The standard framework, or the set of best practices, has become the need of the hour for IT professionals. With the latest update, ITIL® 4 Foundation Course prepares the IT Service
Manager in taking on modern IT Service Management challenges by equipping them with the understanding of a new service framework, guiding principles, dimensions of service management and service value system through a holistic and new approach.

The 3-day program is designed to introduce the management of modern IT-enabled services, common language and key concepts in ITSM, understanding of ITIL®4 Service Management framework, understand the evolution and adoption of ITSM in modern technologies and way of work and to provide them with proper knowledge how they can improve their work and the work of their organization.

 

  • Instructor-led classroom coaching
  • Mocks exams for practice
  • Earn 2 credit points towards being ITIL Expert certified

  1. Understand the Key Concepts of Service Management
    1. Definitions
    2. Describe the key concepts of creating value with services
    3. Describe the key concepts of service relationship
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
    1. Describe the nature, use and interaction of the guiding principles 
    2. Explain the use of the guiding principles
    3. Understand the four dimensions of service management
    4. Understand the purpose and components of the ITIL service value system
    5. Understand the activities of the service value chain, and how they interconnect
    6. Know the purpose and key terms of 15 ITIL practices
    7. Understand 7 ITIL practices

  • Get introduced to a modern ITSM best practices, framework and terminologies
  • Hold an internationally-recognized certification
  • Improve customer satisfaction through a more professional approach to service delivery
  • Effectively manage newer IT service delivery models in organizations of all sizes and industries around the globe
  • Have an unbiased evidence of ITSM skills

  • IT Professionals/ Practitioners
  • IT Support Staff
  • Technical and Application Specialists
  • Projet and Service Managers

CERTIFICATIONS

Eligibility : There are no prerequisites for taking the course.

Process : To achieve ITIL Foundation certification, participants must comply with these requisites:

  • Minimum of 75% training attendance
  • Pass the multiple-choice paper exam (40 questions, 1-hour ‘closed book’) with a score of 26 (65%).

Participants may schedule their exam once they have completed the course.

FAQ

  • Will I Get a Course completion Certificate?

    Yes, we offer course completion certificate after you successfully complete the training program.

  • Is there any provision for group discounts for this training program?

    APEX Global Learning offers standard promos such as the Early Bird rate or the Group Discount rate. Please contact: training@apexgloballearning.com for more information.

  • Where is the classroom being held?

    Training venue will be announced one week before the said training day, and will be informed through email

  • Are there any pre-requisites for this course?

    There are no pre-requisites to attend this course.

  • What is the process on getting the certification?

    This is a 1-hour 40-question examination, closed-book exam, and electronic devices are not allowed. Participants have to score 26 (65%) to attain the certification. Candidates will be awarded 2 credits towards being an ITIL Expert. To attain the highest level of ITIL®, which is the ITIL® Expert certification, a candidate should have 22 credits.

  • What is the Importance of ITIL Certification?

    Having ITIL Credentials will give the participants the edge within the IT Service Management field. It gives the organizations the means to support business outcomes, to enable business change, manage risk, optimize customer experience, show value for money and help the organization to continuously improve.

  • Can I take the training without the exam?

    Yes, you have the option of taking the training program only without the exam.

  • If I failed, can I re-take the exam?

    There is a higher successful passing rate. For some reason that you are not able to reach the passing rate, re-take incurs exam fee.

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Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Oct 24 - Oct 25PMD ProManila, Philippines
Oct 28 - Oct 29Devops Leader (DOL)Manila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 18 - Nov 19Certified Agile Service Manager (CASM)Manila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Oct 24 - Oct 25PMD ProManila, Philippines
Oct 28 - Oct 29Devops Leader (DOL)Manila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 18 - Nov 19Certified Agile Service Manager (CASM)Manila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
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