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Business Process Excellence

Streamlining for Success… Our Forte.

Process Audit for Performance Excellence

Classroom Training   |   2 days

TRAINING DETAILS

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DESCRIPTION

Process audit is an examination of results to determine whether the activities, resources and behaviours that cause them are being managed efficiently and effectively. Process auditing is focused on auditing processes including interconnectivity between processes, inputs and outputs; and at the same time assuring that you are meeting all the requirements of the ISO standard. Processes generate results, therefore, it becomes necessary to audit them on a regular basis as a check whether the results are being generated by an effectively managed process.

This training will help the participants to perform audit actions in their organization and verify the level of implementation of management services. Also, it identifies the areas for potential improvement in the management system.

  • Purpose of Process Framework
  • Expectations from Process Framework
  • Purpose of Audits
  • Focus of Audits
  • Approach for Auditing
  • Different Approaches Available
  • ISO 19011: 2011 Guidelines
  • Audit Life Cycle
  • Simulating Auditing Situations
  • Planning for an Audit
  • Conducting an Audit
  • Reporting the Audit
  • Closing the Audit
  • Audit Challenges / Pitfalls
  • Questions and Discussions
  • Exercises and Mock Audits

  • Evaluate the effectiveness of the management system in meeting its specified objectives;
  • Improve the efficiency & effectiveness of processes;
  • Be confident in the quality of the organization’s internal audit process;
  • Attain continual improvement and ensure all processes deliver results;
  • Gain greater customer confidence in your ability to meet desired results;
  • Enhance motivation of employees through professional development.

  • Assistant Supervisors
  • Senior Managers
  • Internal Auditors
  • Management Representatives

CERTIFICATIONS

There are no pre-course requirements needed to attend the course.

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