SMS Implementation Toolkit


SKU: ITK007 Category:


Complete, Customizable, & AFFORDABLE!!!

Need to define or fine tune your company’s governance framework? This SMS toolkit provides a baseline set of tactical deliverables for service oriented organizations. It includes essential training and support materials to guide and accelerate the SMS compliance of an organization.

The SMS toolkit is a bundle of implementation-proven resources, which addresses every aspect of the ISO/IEC 20000 standard, as provide you with the following:

  1. Extensive training material for the 14 process areas of the SMS
  2. Visually rich animated learning of the SMS benefits and importance.
  3. A self-assessment questionnaire to check your organization’s readiness to adopt SMS standards and policies
  4. Library of materials including Guidance, templates, process, procedures, and glossary to support all the 14 process areas
  5. Concise & customizable 300 + forms, templates, and other process assets, which are ready to use and rapid to deploy.
  6. 70 + easy to carry flash cards explaining every process area in a gist.
  7. Easy to access SMS Manual for your easy understanding of the ISO/IEC 20000 standard
  8. The toolkit supports the following SMS process areas:
  • Availability Management
  • Capacity Management
  • Service Level Management & Reporting
  • Budgeting & Accounting
  • Service Continuity Management
  • Information Security Management
  • Release and Deployment Management
  • Incident Management
  • Problem Management
  • Business Relationship Management
  • Supplier Relationship Management
  • Machine Workshop checklist form
  • Support process areas like documentation, awareness, planning, and implementing new services

This toolkit promotes the integrated process approach to effectively meet business and customer requirements. Co-ordinated integration and implementation of the service management processes is required to achieve this goal and open opportunities for continual improvement.

What will you receive on purchase of this toolkit?

CD with comprehensive library of well-organized assets to implement SMS

Flash cards
Deck of 72 cards explaining every process area in a nutshell

Campaign Materials
Free web link to download our SMS campaign materials including posters and reference cards

Remote Consultation
Optional remote consultation for additional SMS support and guidance




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