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SMS Implementation Toolkit

200,000.00

SKU: ITK007 Category:

Description

Complete, Customizable, & AFFORDABLE!!!

Need to define or fine tune your company’s governance framework? This SMS toolkit provides a baseline set of tactical deliverables for service oriented organizations. It includes essential training and support materials to guide and accelerate the SMS compliance of an organization.

The SMS toolkit is a bundle of implementation-proven resources, which addresses every aspect of the ISO/IEC 20000 standard, as provide you with the following:

  1. Extensive training material for the 14 process areas of the SMS
  2. Visually rich animated learning of the SMS benefits and importance.
  3. A self-assessment questionnaire to check your organization’s readiness to adopt SMS standards and policies
  4. Library of materials including Guidance, templates, process, procedures, and glossary to support all the 14 process areas
  5. Concise & customizable 300 + forms, templates, and other process assets, which are ready to use and rapid to deploy.
  6. 70 + easy to carry flash cards explaining every process area in a gist.
  7. Easy to access SMS Manual for your easy understanding of the ISO/IEC 20000 standard
  8. The toolkit supports the following SMS process areas:
  • Availability Management
  • Capacity Management
  • Service Level Management & Reporting
  • Budgeting & Accounting
  • Service Continuity Management
  • Information Security Management
  • Release and Deployment Management
  • Incident Management
  • Problem Management
  • Business Relationship Management
  • Supplier Relationship Management
  • Machine Workshop checklist form
  • Support process areas like documentation, awareness, planning, and implementing new services

This toolkit promotes the integrated process approach to effectively meet business and customer requirements. Co-ordinated integration and implementation of the service management processes is required to achieve this goal and open opportunities for continual improvement.

What will you receive on purchase of this toolkit?

Toolkit
CD with comprehensive library of well-organized assets to implement SMS

Flash cards
Deck of 72 cards explaining every process area in a nutshell

Campaign Materials
Free web link to download our SMS campaign materials including posters and reference cards

Remote Consultation
Optional remote consultation for additional SMS support and guidance

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Aug 19 - Aug 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 29CompTIA Cloud EssentialsManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 4 - Sep 5DRP - Disaster Recovery PractitionerManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 12 - Sep 13BCMP - Business Continuity Management PractitionerManila, Philippines
Sep 12 - Sep 13DevOps FoundationManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
x

Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Aug 19 - Aug 20ISMS (Information Security Management Systems) PractitionerManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 29CompTIA Cloud EssentialsManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 4 - Sep 5DRP - Disaster Recovery PractitionerManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 12 - Sep 13BCMP - Business Continuity Management PractitionerManila, Philippines
Sep 12 - Sep 13DevOps FoundationManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 19 - Sep 20Agile SCRUM PractitionerManila, Philippines
Sep 19 - Sep 20CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 19 - Sep 20Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 23 - Sep 27CEH - Certified Ethical HackerManila, Philippines
Sep 24 - Sep 25CQP - Certified Quality ProfessionalManila, Philippines
Sep 26 - Sep 27Agile SCRUM PractitionerManila, Philippines
Sep 26 - Sep 27Intro to Project ManagementManila, Philippines
Oct 7 - Oct 9Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Oct 9 - Oct 10HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Oct 10 - Oct 11ITIL® 4 FoundationManila, Philippines
Oct 14 - Oct 15ISMS (Information Security Management Systems) PractitionerManila, Philippines
Oct 15 - Oct 16BIA - Business Intelligence and Analytics FoundationManila, Philippines
Oct 16 - Oct 17Intro to Project ManagementManila, Philippines
Oct 17 - Oct 18Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Oct 21 - Oct 23BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Oct 22 - Oct 23SMC - Scrum Master CertifiedManila, Philippines
Oct 24 - Oct 25ITIL® 4 FoundationManila, Philippines
Nov 5 - Nov 6MS Power BIManila, Philippines
Nov 6 - Nov 7Big Data FoundationManila, Philippines
Nov 7 - Nov 8RE - Requirements EngineeringManila, Philippines
Nov 11 - Nov 12Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Nov 12 - Nov 15Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Nov 13 - Nov 14I2BA - Intro to Business AnalysisManila, Philippines
Nov 14 - Nov 15DevOps FoundationManila, Philippines
Nov 20 - Nov 21BIA - Business Intelligence and Analytics AdvancedManila, Philippines
Nov 25 - Nov 26DevOps FoundationManila, Philippines
Nov 26 - Nov 27CompTIA Cloud EssentialsManila, Philippines
Nov 27 - Nov 28CQL - Certified Quality LeaderManila, Philippines
Dec 2 - Dec 3Data Story TellingManila, Philippines
Dec 3 - Dec 4HR Business PartneringManila, Philippines
Dec 5 - Dec 6Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Dec 9 - Dec 10Agile SCRUM PractitionerManila, Philippines
Dec 12 - Dec 13ITIL® 4 FoundationManila, Philippines
Dec 12 - Dec 13DRP - Disaster Recovery PractitionerManila, Philippines
Dec 16 - Dec 17BCMP - Business Continuity Management PractitionerManila, Philippines
Dec 16 - Dec 17Complaints Management - Turning Complaints to ComplimentsManila, Philippines
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