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SMS Implementation Toolkit

200,000.00

SKU: ITK007 Category:

Description

Complete, Customizable, & AFFORDABLE!!!

Need to define or fine tune your company’s governance framework? This SMS toolkit provides a baseline set of tactical deliverables for service oriented organizations. It includes essential training and support materials to guide and accelerate the SMS compliance of an organization.

The SMS toolkit is a bundle of implementation-proven resources, which addresses every aspect of the ISO/IEC 20000 standard, as provide you with the following:

  1. Extensive training material for the 14 process areas of the SMS
  2. Visually rich animated learning of the SMS benefits and importance.
  3. A self-assessment questionnaire to check your organization’s readiness to adopt SMS standards and policies
  4. Library of materials including Guidance, templates, process, procedures, and glossary to support all the 14 process areas
  5. Concise & customizable 300 + forms, templates, and other process assets, which are ready to use and rapid to deploy.
  6. 70 + easy to carry flash cards explaining every process area in a gist.
  7. Easy to access SMS Manual for your easy understanding of the ISO/IEC 20000 standard
  8. The toolkit supports the following SMS process areas:
  • Availability Management
  • Capacity Management
  • Service Level Management & Reporting
  • Budgeting & Accounting
  • Service Continuity Management
  • Information Security Management
  • Release and Deployment Management
  • Incident Management
  • Problem Management
  • Business Relationship Management
  • Supplier Relationship Management
  • Machine Workshop checklist form
  • Support process areas like documentation, awareness, planning, and implementing new services

This toolkit promotes the integrated process approach to effectively meet business and customer requirements. Co-ordinated integration and implementation of the service management processes is required to achieve this goal and open opportunities for continual improvement.

What will you receive on purchase of this toolkit?

Toolkit
CD with comprehensive library of well-organized assets to implement SMS

Flash cards
Deck of 72 cards explaining every process area in a nutshell

Campaign Materials
Free web link to download our SMS campaign materials including posters and reference cards

Remote Consultation
Optional remote consultation for additional SMS support and guidance

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Aug 29 - Aug 30Agile SCRUM PractitionerManila, Philippines
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Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
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Sep 16 - Sep 20CEH - Certified Ethical HackerManila, Philippines
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Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
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Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 24 - Sep 25CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 26 - Sep 27Complaints Management - Turning Complaints to ComplimentsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
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Calendar

No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
Jun 17 - Jun 18Complaints Management - Turning Complaints to ComplimentsManila, Philippines
Jun 18 - Jun 21BCM Lead Auditor – ISO 22301 (ICOR Certified)Manila, Philippines
Jun 18 - Jun 19HR Business PartneringManila, Philippines
Jun 18 - Jun 21Big Data FoundationManila, Philippines
Jun 24 - Jun 26CQL - Certified Quality LeaderManila, Philippines
Jun 25 - Jun 26MS Power BIManila, Philippines
Jun 27 - Jun 28ISMS (Information Security Management Systems) PractitionerManila, Philippines
Jun 27 - Jun 28PSM I - Professional Scrum MasterManila, Philippines
Jul 9 - Jul 11BCM Lead Implementer - ISO 22301 (ICOR Certified)Manila, Philippines
Jul 15 - Jul 16DevOps FoundationManila, Philippines
Jul 17 - Jul 18DevOps FoundationManila, Philippines
Jul 18 - Jul 19MS Excel Advanced Features (2010/2013)Manila, Philippines
Jul 18 - Jul 19HRMET - HR Metrics and Workforce AnalyticsManila, Philippines
Jul 18 - Jul 19CompTIA Cloud EssentialsManila, Philippines
Jul 22 - Jul 23SMC - Scrum Master CertifiedManila, Philippines
Jul 23 - Jul 24DRP - Disaster Recovery PractitionerManila, Philippines
Jul 24 - Jul 25CQP - Certified Quality ProfessionalManila, Philippines
Jul 24 - Jul 25PRINCE2 FoundationManila, Philippines
Jul 25 - Jul 29Accelerated Six Sigma Green BeltManila, Philippines
Jul 25 - Jul 26Integrated Metrics Management (People, Process & Organization)Manila, Philippines
Jul 29 - Jul 30DevOps FoundationManila, Philippines
Aug 6 - Aug 9Project Management Professional (PMP)® Training - REP #4536Manila, Philippines
Aug 12 - Aug 14ITIL® 4 FoundationCebu City, Philippines
Aug 13 - Aug 14BCMP - Business Continuity Management PractitionerManila, Philippines
Aug 14 - Aug 16RE - Requirements EngineeringManila, Philippines
Aug 14 - Aug 16Certified IT Manager (CITM)® TrainingManila, Philippines
Aug 15 - Aug 16Intro to Project ManagementManila, Philippines
Aug 22 - Aug 23BIA - Business Intelligence and Analytics FoundationManila, Philippines
Aug 27 - Aug 28Enterprise Risk ManagementManila, Philippines
Aug 28 - Aug 30Certified Business Analysis Professional (CBAP®) TrainingManila, Philippines
Aug 29 - Aug 30Certified Data Center Professional (CDCP)® TrainingManila, Philippines
Aug 29 - Aug 30Agile SCRUM PractitionerManila, Philippines
Aug 29 - Aug 30ISMS (Information Security Management Systems) PractitionerManila, Philippines
Sep 2 - Sep 4Certified Data Center Facilities Operations Manager (CDFOM)® TrainingManila, Philippines
Sep 9 - Sep 10I2BA - Intro to Business AnalysisManila, Philippines
Sep 10 - Sep 12CQL - Certified Quality LeaderManila, Philippines
Sep 12 - Sep 13Data Story TellingManila, Philippines
Sep 16 - Sep 20CEH - Certified Ethical HackerManila, Philippines
Sep 17 - Sep 20Big Data Hadoop AdministratorManila, Philippines
Sep 18 - Sep 20SDA - Service Desk AnalystManila, Philippines
Sep 23 - Sep 24HR Business PartneringManila, Philippines
Sep 23 - Sep 24MS Power BIManila, Philippines
Sep 23 - Sep 24PSM I - Professional Scrum MasterManila, Philippines
Sep 24 - Sep 25CCP - Crisis Communication Planner (ICOR Certified) TrainingManila, Philippines
Sep 24 - Sep 25DevOps FoundationManila, Philippines
Sep 26 - Sep 27Complaints Management - Turning Complaints to ComplimentsManila, Philippines
No class / event scheduled for this month
No class / event scheduled for this month
No class / event scheduled for this month
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