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Home Courses IT Service, Governance & Architecture Service Integration & Management (SIAM) Practitioner

Service Integration & Management (SIAM) Practitioner

Learn how to Manage Multiple Service Providers to Achieve Common Goal

Overview

As more and more organizations are moving towards outsourced, co-sourced, or multi-sourced operating models, management of internal and external service providers becomes more difficult. Service management practices that don’t currently offer integration functionality will struggle to keep up in a crowded ecosystem. As there is an increasing number of organizations that move towards to flexibility afforded by working with multiple vendors and partners, the need for Service Integration and Management will only increase

Key Highlights

This immersive training teaches how service integration and management delivers value and how it can be implemented within the organization.
Covers implementation structures, governance, tools and data considerations used in the SIAM ecosystem.
Conducted by certified and accredited instructors who will help you master a structured curriculum supplemented with real-world simulations, case studies, chapter-end assessments, more.
Prepares you for the SIAM™ Foundation Certification Exam by EXIN

Training Options

Virtual Instructor-Led
Training

Self-Paced Learning
Live, online classroom training by top instructors and practitioners
Lifetime access to high-quality self-paced elearning content curated by industry experts
24×7 learner assistance and support

Next Batch Starts

14-15^th May

CORPORATE
TRAINING

Customized learning delivery model (self-paced and/or instructor-led)
Flexible pricing options
Enterprise-grade learning management system (LMS)
Enterprise dashboards for individuals and teams
24×7 learner assistance and support

Enroll

Pre-requisites

Pre-requisites for Service Integration & Management (SIAM) Practitioner

For Virtual Training:
1. Computer/ Laptop with Microphone & Camera in working condition
2. Good Internet
3. Access to Google Forms / MS Forms

Curriculum

Service Integration & Management (SIAM) Practitioner Course Curriculum

Introduction to Service Integration and Management (SIAM)

What is SIAM?
The History of SIAM
The Purpose of SIAM
The Scope of SIAM
SIAM and the Business Strategy
Value to the Organization

SIAM Implementation Roadmap

Discovery & Strategy
Plan & Build
Implement
Run & Improve

SIAM structures

Externally sourced service integrator
Internally sourced service integrator
Hybrid service integrator
Lead supplier as service integrator

SIAM Roles & Responsibilities

Differentiation of Roles in a SIAM Ecosystem
Customer Organization
Service Integrator
Service Provider
Governance Roles
Operational Roles
Service Desk in a SIAM Ecosystem

SIAM Practices

People Practices
Process Practices
Measurement Practices
Technology Practices

Processes to Support SIAM

Different Processes
- Process Purpose
- SIAM Considerations
- Activities
- Metrics
- Inputs and Outputs

SIAM cultural considerations

Cultural change
Enabling Collaboration and cooperation

SIAM Challenges and Risk

Building the Business Case
Level of Control & Ownership
Legacy Contracts
Commercial Challenges
Security
Cultural Fit
Behaviors
Measuring Success
Trust / Eliminating Micro-Management

SIAM and Other Practices

IT Service Management
Lean
COBIT®
DevOps
Agile

Who should Attend?

IT Professionals/Practitioners
Service Delivery Managers
Project, Process and Program Managers
Change Managers
Business Relationship Managers
Process Architects
Supplier Managers
Organizational Change Practitioners

Reviews

Technology Consulting Associate

PwC

“Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.”

Anti-Spam Research Engineer, Machine Learning

TrendMicro

“I would like to commend the Trainer for the intuitive lectures. He did not run out of examples for us to better understand the topics.”

SAP IM/WM LEAD

Unilab

“Great presentation and interactive tutorial especially with having quizzes.”

Technology Consulting Associate

PwC

“Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.”

Anti-Spam Research Engineer, Machine Learning

TrendMicro

“I would like to commend the Trainer for the intuitive lectures. He did not run out of examples for us to better understand the topics.”

SAP IM/WM LEAD

Unilab

“Great presentation and interactive tutorial especially with having quizzes.”

Technology Consulting Associate

PwC

“Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.”

Service Integration & Management (SIAM) Practitioner - FAQs

FAQs

What is SIAM?

SIAMs allows organizations to manage the IT and other services provided by a host of vendors and to get a particular handle on the complexities involved in juggling relations among myriad activities

Is it Right For Me?

How will it benefit my organization?

What are the eligibility criteria for this course?

What can I expect to accomplish by the end of this course?

Are the training materials effective?

What will the virtual classroom experience be like?

Who are the instructors?

Have more doubts?

#question

#answer

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Service Integration & Management (SIAM) Practitioner

Key Highlights

Training Options